How do I use a Voucher or ETC (Electronic Travel Certificate)?
To use a voucher or "ETC" (Electronic Travel Certificate), simply book your new flight on FlyFrontier.com. Once you reach the payment screen, select " Frontier Voucher " and enter the voucher or ETC number. You may also apply...
Where can I find my Voucher number?
A 17-digit voucher number is indicated on the email sent by Frontier Airlines. The email was likely sent to the email used on your previous booking or the email attached to your Frontier Miles account. We recommend searching your email including jun...
Can I extend the validity of my voucher?
Based upon the terms and conditions, extensions are not permitted. Vouchers are most often issued with a 90-day redemption period and must be redeemed prior to the expiration date. However, travel can be booked as far out as Frontier&rsq...
Why is my voucher not applying correctly for the full amount?
Most vouchers cover the base fare of the flight and do not include taxes and fees. Please check the terms and conditions associated with your voucher for more details.
Can I get a refund on a voucher if I cancel my reservation voluntarily?
When travel is voluntarily cancelled, funds remaining after any applicable fees will revert to the form of payment associated with the booking. If a voucher is used to book travel, the funds would be provided back in the form of a voucher. ...
Will I get my voucher back if my flight is cancelled?
If your reservation has been affected with a cancellation or significant change initiated by the airline, then a voucher can be reissued with a new 90-day validity period.
I did not get to use the entire amount of my voucher on my previous reservation. I want to use the remaining value on a new booking.
When Frontier provide a voucher for future travel, the voucher is available for one-time use. Any funds not applied at the time of booking, would not carry over for use with additional bookings.
Can I have someone else use my voucher?
Vouchers are non-transferrable and may only be redeemed in the name of the passenger to whom it was issued. The name on the new reservation must match the voucher exactly.
Can I apply my voucher to an existing reservation?
Vouchers can only be applied during the time of initial booking and cannot be applied to an existing reservation.