Yes. If you’re unable to travel due to a serious communicable disease, you may be eligible for a transferable travel credit valid for five (5) years.
Who Qualifies?
You may be eligible if:
- A government restriction or ban was issued after ticket purchase that prevents travel.
- A mandatory quarantine at your destination covers more than 50% of your trip.
- A public health emergency was declared after purchase, and a medical professional advises against travel.
- A licensed medical professional advises you not to travel due to having or likely having a serious communicable disease that poses a risk to others onboard.
What Is a Serious Communicable Disease?
A disease that:
- Can cause severe health issues (e.g., breathing problems, organ damage, death), and
- Is easily spread through casual contact in an aircraft environment.
How to Request a Credit
- Complete the Document Submission Form.
- Upload required documentation, including:
- A government order (if applicable)
- A signed letter from a licensed-treating medical professional
Requests are reviewed for eligibility before approval. A processing fee may be deducted from the value of the credit.
