If your voucher isn’t applying, here are a few things to check:
• Most vouchers and credits are valid for 90 days from the date issued
• Travel must be booked (not completed) before the expiration date
• Some vouchers are one-time use and won’t retain a remaining balance
• Vouchers are non-transferable and must be used by the person they were issued to
If your voucher is still valid and you're seeing an error, try visiting our troubleshooting page or start a chat with us for help.