I want to submit a question, comment, or complaint
Is there a customer service phone number I can call?
My bag is delayed. Who can I talk to?
Fares & Payment
What is included in my fare?
What is not included in my fare?
Do you offer coupons or discounts?
How do I use a Voucher or ETC (Electronic Travel Certificate)?
How do I use a flight credit or e-ticket?
Where can I find my history of payments, refunds, and credit card charges?
Does Frontier offer gift cards?
How can I book Group Travel?
What form of payment does Frontier accept?
What if I didn't receive a booking confirmation?
May I have a receipt for my purchase?
I can't remember my confirmation code
How do I obtain and print my boarding pass?
I already booked my flight online, can I still add a rental car afterward?
Where can I see if the route I want to fly runs seasonally?
I purchased travel insurance when I was booking through your site, but I have a question or would like to remedy an issue, who can I contact?
What does TSA allow and not allow on flights?
Bundling Travel Extras
What does the WORKS include?
What does the PERKS include?
How do I purchase the WORKS?
How do I purchase the PERKS?
What is the difference between the WORKS vs. the PERKS?
Online Travel Agency
When I book through an Online Travel Agency, how do I ensure I receive flight alerts and updates?
I booked through an Online Travel Agency and received multiple confirmation codes, which one do I use?
How do I check-in for my flight?
Can I use the website to check-in if I need to check bags?
What times do I need to keep in mind to ensure I make my flight?
Change & Cancel Policies
Can I cancel my reservation?
I didn't use my ticket, can I use it later?
I would like to change the name on my ticket
Will I be charged a fee to cancel my reservation?
Will I be charged a fee to change my reservation?
What if I need to change my plans?
I didn't use my ticket, can I get a refund?
Delays, Cancellations, & Diversions
What should I do if Frontier cancels my flight?
My flight had a schedule change. What should I do next?
I had a schedule change of 1 hour or less
I had a schedule change of 1:01-3:00 hours
I had a schedule change of over 3 hours
Traveling with Children or Pets
Can I bring a stroller onboard?
Will I be charged a fee for bringing a stroller?
Can I bring a car seat onboard?
Do you allow pets on the plane?
Is assistance available at the airport to get to and from the gate?
Are wheelchairs available at the airport?
Can a child travel alone?
May I bring oxygen on the plane?
May I bring medicine and/or medical devices on the plane?
May I bring a service animal or an emotional support animal with me on the plane?
Does Frontier allow transport of human remains?
Bags and Seats
How much does Frontier charge for bags?
Do I have to pay to bring a carry-on bag?
Do I have to purchase a seat assignment?
How do I add bags or seats to my reservation?
When can I add bags or seats to my reservation?
What are the sizes and weight limits for bags?
Can I bring sporting or musical equipment with me?
What is the difference between a personal item and a carry-on?
My bag has been damaged, what should I do?
Can I bring a firearm with me?
How do I check the status of my flight?
How do I sign up for flight status email notification?
Do you offer Wi-Fi, TV, movies, or other in-flight entertainment?
Do you offer complimentary food and beverages in-flight?
How do I add my FRONTIER Miles number to my existing reservation?
How do I get FRONTIER Miles credit for a flight I've already taken?
What is FRONTIER Miles?
What is Discount Den?
Do I need to pay a subscription fee for Discount Den?
How does Kids Fly Free Work?
My kid just turned 15 yesterday and we are booking flight today, do they qualify for Kids Fly Free?
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Washington D.C. Airport (DCA)
Washington Dulles Airport (IAD)
Does Frontier participate in TSA PreCheck or CBP Global Entry?
How do I enroll for TSA PreCheck?
How does TSA PreCheck work?
How do I add my Known Traveler Number (KTN) to my reservation?
What if TSA PreCheck isn't on my boarding pass?
How do I find my Known Traveler Number (KTN)?
Are traveling companions eligible for TSA PreCheck?
I didn't make my booking at flyfrontier.com, can I still use TSA PreCheck?