I want to submit a question, comment, or complaint
Is there a customer service phone number I can call?
My bag is delayed. Who can I talk to?
Fares & Payment
What is included in my fare?
What is not included in my fare?
Do you offer coupons or discounts?
How do I use a Voucher or ETC (Electronic Travel Certificate)?
How do I use a flight credit or e-ticket?
Where can I find my history of payments, refunds, and credit card charges?
Does Frontier offer gift cards?
How can I book Group Travel?
What form of payment does Frontier accept?
What if I didn't receive a booking confirmation?
May I have a receipt for my purchase?
I can't remember my confirmation code
How do I obtain and print my boarding pass?
I already booked my flight online, can I still add a rental car afterward?
Where can I see if the route I want to fly runs seasonally?
I purchased travel insurance when I was booking through your site, but I have a question or would like to remedy an issue, who can I contact?
What does TSA allow and not allow on flights?
Bundling Travel Extras
What does the WORKS include?
What does the PERKS include?
How do I purchase the WORKS?
How do I purchase the PERKS?
What is the difference between the WORKS vs. the PERKS?
Online Travel Agency
When I book through an Online Travel Agency, how do I ensure I receive flight alerts and updates?
I booked through an Online Travel Agency and received multiple confirmation codes, which one do I use?
How do I check-in for my flight?
Can I use the website to check-in if I need to check bags?
What times do I need to keep in mind to ensure I make my flight?
Change & Cancel Policies
Can I cancel my reservation?
I didn't use my ticket, can I use it later?
I would like to change the name on my ticket
Will I be charged a fee to cancel my reservation?
Will I be charged a fee to change my reservation?
What if I need to change my plans?
I didn't use my ticket, can I get a refund?
Delays, Cancellations, & Diversions
What should I do if Frontier cancels my flight?
My flight had a schedule change. What should I do next?
I had a schedule change of 1 hour or less
I had a schedule change of 1:01-3:00 hours
I had a schedule change of over 3 hours
Traveling with Children or Pets
Can I bring a stroller onboard?
Will I be charged a fee for bringing a stroller?
Can I bring a car seat onboard?
Do you allow pets on the plane?
Is assistance available at the airport to get to and from the gate?
Are wheelchairs available at the airport?
Can a child travel alone?
May I bring oxygen on the plane?
May I bring medicine and/or medical devices on the plane?
May I bring a service animal or an emotional support animal with me on the plane?
Does Frontier allow transport of human remains?
Bags and Seats
How much does Frontier charge for bags?
Do I have to pay to bring a carry-on bag?
Do I have to purchase a seat assignment?
How do I add bags or seats to my reservation?
When can I add bags or seats to my reservation?
What are the sizes and weight limits for bags?
Can I bring sporting or musical equipment with me?
What is the difference between a personal item and a carry-on?
My bag has been damaged, what should I do?
Can I bring a firearm with me?
How do I check the status of my flight?
How do I sign up for flight status email notification?
Do you offer Wi-Fi, TV, movies, or other in-flight entertainment?
Do you offer complimentary food and beverages in-flight?
How do I add my FRONTIER Miles number to my existing reservation?
How do I get FRONTIER Miles credit for a flight I've already taken?
What is FRONTIER Miles?
What is Discount Den?
Do I need to pay a subscription fee for Discount Den?
How does Kids Fly Free Work?
My kid just turned 15 yesterday and we are booking flight today, do they qualify for Kids Fly Free?
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Atlanta Airport (ATL)
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Boise Airport (BOI)
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Trenton Airport (TTN)
Washington D.C. Airport (DCA)
Washington Dulles Airport (IAD)
Columbus Airport (CMH)
Hartford Airport (BDL)
Burlington International Airport (BTV)
Does Frontier participate in TSA PreCheck or CBP Global Entry?
How do I enroll for TSA PreCheck?
How does TSA PreCheck work?
How do I add my Known Traveler Number (KTN) to my reservation?
What if TSA PreCheck isn't on my boarding pass?
How do I find my Known Traveler Number (KTN)?
Are traveling companions eligible for TSA PreCheck?
I didn't make my booking at flyfrontier.com, can I still use TSA PreCheck?