Optional services, including bags and seat selections, are generally non-refundable once purchased.
However, if you paid for a service and we were unable to provide it—for example, due to a cancellation, significant schedule change, or other operational issue—you may be eligible for a refund.
Eligible refunds are automatically issued within 7 business days of the scheduled travel date, so there’s no need to contact us. If you do need assistance or have any questions, please contact our us here.