It depends on the reason for cancellation:
Voluntary Cancellations
• Get a full refund to your original form of payment if you:
- Cancel within 24 hours of booking and your flight is scheduled 7+ days away
• Purchased an Economy, Premium, or Business bundle
• Purchased an Economy Fare or Bizfare
• Are an Elite member canceling 7+ days before departure
No-Shows
• If you don’t cancel and don’t show up, your ticket and associated fees are forfeited
Diamond Elite Members
• May qualify for a refund if canceling at least 24 hours before departure
Refunds are issued to the original form of payment used for the affected reservation.