Frontier tickets are generally non-refundable.
Refund to original form of payment is only available if:
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Refund within 24 Hours of Booking: You cancel within 24 hours of booking and your flight is 7 or more days away.
For travel originating in Colombia, where purchase is made through Frontier’s website/mobile app or call center, tickets are refundable upon request within five business days of purchase, provided travel begins at least five calendar days after purchase. Refunds are issued to the original payment method.
It is fastest and easiest to process this type of cancellation on the Frontier mobile app or on FlyFrontier.com.
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Flight Cancellation or Significant Schedule Change: You didn’t take your Frontier flight which experienced a cancellation or significant schedule change or delay (greater than 3 hours for domestic flights, or greater than 6 hours for international flights), or didn’t receive a service you paid for. Refunds apply only if you did not take a rebooked flight (in the case of a cancellation), did not travel on the delayed or rescheduled flight, and did not choose to receive a travel credit instead of a refund to the original form of payment. It is fastest to rebook or to receive a refund by using our portal.
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Refunds for Death of a Ticketed Customer: Refunds are available in the unfortunate event of the death of a ticketed customer. Apply for a refund here.
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Diamond Elite Members: Diamond Elite members may be eligible for a refund if cancelled at least 24 hours before departure.
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Refund processing timelines: Refunds to credit cards are processed within 7 business days. Refunds to other eligible forms of payment, if applicable, are processed within 20 calendar days.