Change & Cancel Policies

Articles

Can I cancel my reservation?
For more information on our change/cancel policies click here .
Can I get a refund if I cancel my flight?
Within 24 hours of purchase:  If the date of travel is outside 7 days (168 hours), all tickets may be canceled for a full refund up to 24 hours from the time of purchase. No cancellation fee applies. You can request a refund on your Manage my...
How to cancel my trip?
If you need to cancel your travel plans, you can cancel your reservation on our website or app.   To cancel on the website go  to “ My Trips/Check-In ”.  Access your booking by entering  your “ La...
Will I be charged a fee to cancel my reservation?
​For more information on our change/cancel policies click here .  ...
Change Flight Time or Date
You can make changes to your departure time or date on our website or our app.  To make changes on the website go  to “ My Trips /Check-In ”. Access your booking by entering  your “ Last Name ”...
What if I need to change my plans?
For more information on our chance/cancel policies click here
Will I be charged a fee to change my reservation?
For more information on our change/cancel policies click  here .
What is a schedule change?
A schedule change is a planned change that occurs prior to departure. Frontier Airlines may make some adjustments to accommodate changes to aircraft or routes. These adjustments can include one or more of the following: Changes to flight departure...
What if I don’t want the schedule change?
Most schedule changes are minor, but if the changes don’t work for you, other flight options may be available. If a schedule change occurs, a notification will be sent to your email. If your schedule change is significant, there will be option...
How will I know there is a schedule change?
If you booked through flyfrontier.com or the Frontier Airlines mobile app, we will send you an email to let you know about any significant changes to your booking and any available options. It is important that we have your current information to co...
I didn't use my ticket, can I use it later?
Tickets must be canceled prior to the departure of the flight to keep their value. There is no refund for no-shows.   The ticket is lost, and no residual value is preserved. If you have a ticket credit with us, simply book your new flights ...
I missed my flight, what do I do?
If you fail to check-in or to board your flight within the required time (check-in: 60 minutes prior to scheduled departure time; boarding: 20 minutes prior to scheduled departure time), your ticket will be deemed a No-Show Cancellation and cancelle...
What is a travel advisory?
There may be times when severe weather or other unexpected events impact Frontier's operations. During these times, Frontier may issue or offer a flexible travel policy to accommodate our customers who may need to change their travel plans. Fo...
My flight is delayed less than 3 hours, what should I expect?
We know there are times when things don’t go as planned. Please check your email or text for the most up to date information on your flight status.    To check the status of your flight, visit our  Flight Status Page . ...
My flight is delayed more than 3 hours, what should I expect?
We know there are times when things don’t go as planned. In the event your flight is delayed more than 3 hours (180 minutes), y ou will be sent a link to make your selections by email. There will be options available for you to decide what t...
What should I expect if Frontier cancels or changes my flight?
There are times that Frontier will have to cancel or make changes to a flight. These changes or cancellations can happen for many reasons and are handled with care because we realize there may be impacts to our customers.  If your flight is...
Do I get a refund if my flight is changed or cancelled by Frontier?
We will provide a refund for a cancelled flight if you do not travel on the protection options we offer. This refund will be for your fare, as well as any optional services paid for the flights you do not take, including seat assignments and baggage...
Will my boarding pass automatically update if there are involuntary changes made to my flight?
Yes, your mobile boarding pass will update if there are changes made to your flight.  We recommend being at the gate well ahead of your flight. We will usually begin boarding about 30 to 35 minutes before departure time, so it’s impo...
I would like to change the name on my ticket
If you need to change the name on your ticket prior to travel but plan to keep the same itinerary, you may do so by paying the following: Any difference between the fare already paid and the current fare selling for the same itinerary $75 na...