Change & Cancel Policies

Articles

Can I cancel my reservation?
Yes — you can cancel your reservation online or in the Frontier mobile app. Cancel before your flight departs to avoid losing the value of your ticket. Most customers will pay a  $99 cancellation fee  per passenger, per direction. If t...
Can I get a refund if I cancel my flight?
Frontier tickets are  generally  non-refundable .   Refund to  original  form of payment is only available if:   Refund within 24 Hours of Booking:  You cancel within 24 hours of  booking  and your flight is 7 or m...
How do I change my flight time or date?
You can change your departure time or date through the Frontier website or mobile app. On the website: • Go to  My Trips/Check-In • Enter your  Last Name  and  Confirmation Code • Click  Search • Select  Change Flights  and follow the...
What if I need to change my plans?
You can change your flight online or in the Frontier mobile app. Change fees may apply unless you purchased a qualifying bundle or have Elite status . On the website: • Go to the  Frontier Airlines website • Hover over  My Trip s a...
Will I be charged a fee to change my reservation?
Yes. Change fees depend on your fare type and how close you are to your departure date. If you Purchased a Basic Fare or Standard Ticket: 60+ days before departure: No change fee 59 to 7 days before departure: $49 change f...
What is a schedule change?
A schedule change is a planned change that occurs prior to departure. Frontier Airlines may make some adjustments to accommodate changes to aircraft or routes. These adjustments can include one or more of the following: Changes to flight departure...
How will I know there is a schedule change?
If you booked through  FlyFrontier.com  or the  Frontier app: •  We’ll notify you by email if there are any major changes to your flight. To ensure you receive updates, please make sure your contact information is current. You can also check you...
I didn't use my ticket, can I use it later?
Tickets must be canceled prior to the departure of the flight to keep their value. There is no refund for no-shows.   The ticket is lost, and no residual value is preserved. If you have a ticket credit with us, simply book your new flights on fl...
I missed my flight, what do I do?
If you miss your flight by not checking in or boarding on time, your ticket will be marked as a  No-Show Cancellation.  This means: Check-in  must be completed at least  60 minutes before departure Boarding  must be completed at least ...
What is a travel advisory?
A Travel Advisory is issued when severe weather or unexpected events may affect Frontier’s flights. During these times, we may offer flexible travel options to help you adjust your plans.  For information on any current Travel Advisory, visit our...
My flight is delayed less than 3 hours, what should I expect?
If your flight is delayed by less than 3 hours, we recommend checking the most up-to-date flight information by visiting our Flight Status page   or using the Frontier mobile app. This will provide real-time updates on your d...
My flight is significantly delayed, what should I expect?
We understand that sometimes things  don't  go as planned.  If your flight is delayed by more than 3 hours (180 minutes) for domestic flights, or more than 6 hours (360 minutes)  for international flights, you will receive an email  ...
Do I get a refund if my flight is changed or cancelled by Frontier?
Yes, i f   you  didn’t  take your Frontier flight  which experienced a cancellation or significant schedule change or delay (greater than 3 hours for domestic flights, or greater than 6 hours for international flights ), or   d...
Will my boarding pass automatically update if there are involuntary changes made to my flight?
Yes! If there are any involuntary changes to your flight, your mobile boarding pass will automatically update with the new details. Helpful Tips: Be at your gate at least 45 minutes  before departure—that’s when boarding usually begins....
Can I get a travel credit if I'm unable to travel due to illness?
Yes. If you’re unable to travel due to a serious communicable disease, you may be eligible for a transferable travel credit valid for five (5) years. Who Qualifies? You may be eligible if: A  government restriction or ban  was issued after t...
Can I change the name on my ticket?
You can request a name change if you're keeping the same itinerary. Here's how it works: To change the name only (same itinerary): • Pay any  fare difference  between your original ticket and the current fare • Pay a  $75 name change fee ...