Change & Cancel Policies

Articles

Can I cancel my reservation?
All tickets are non-refundable unless the WORKS was purchased at the time of initial booking. All bookings are refundable within 24 hrs of booking for flights over 7 days from departure.
I didn't use my ticket, can I use it later?
Tickets must be canceled prior to the departure of the flight to keep their value. There is no refund for no-shows.   The ticket is lost, and no residual value is preserved. If you have a ticket credit with us, simply book your new flights ...
I would like to change the name on my ticket
If you need to change the name on your ticket prior to travel but plan to keep the same itinerary, you may do so by paying the following: Any difference between the fare already paid and the current fare selling for the same itinerary $75 na...
Will I be charged a fee to cancel my reservation?
Within 24 hours of purchase:   If the date of travel is outside of 7 days, all tickets may be canceled for a full refund up to 24 hours from the time of purchase. No cancellation fee applies. You can request a refund on your Manage my Booking...
Will I be charged a fee to change my reservation?
Fares:   Please review our policy here . Did you purchase The WORKS ℠ ? Refundability is included with the purchase of the WORKS ℠ . Visit Flyfrontier.com and apply the value of your booking to your new ticket without any penalty , s...
What if I need to change my plans?
Fares:   If you would like to change your itinerary, log into My Trip to manage your booking. You may change or cancel tickets online or through Frontier reservations for an applicable fee per ticket found here plus, for changes, the diffe...
What is a schedule change?
A schedule change can stand for several types of changes. For example, a schedule change can include a change in flight number, departure or arrival time, or change in planes.
How will I know there is a schedule change?
Passengers are notified by text and email about a schedule change. So, it is important we have your current information.
What if I don’t want the schedule change?
If the schedule change causes a significant change, then you will be provided with options to choose. You will be sent a link to make your selections by email and text  If you want to make sure you are notified of schedule changes. Make sure y...
Change Flight Time or Departure/Destination
You can make changes to your departure or destination on our website or our app.  To make changes on the website go  to “ My Trips /Check-In ”. Access your booking by entering  your “ Last Name &rdqu...
What should I expect if Frontier cancels or changes my flight?
There are times that Frontier will have to cancel or make changes to a flight. These changes or cancellations can happen for many reasons and are handled with care because we realize there may be impacts to our customers.  If your flight is...
How to cancel my trip?
If you need to cancel your travel plans, you can cancel your reservation on our website or app.   To cancel on the website go  to “ My Trips/Check-In ”.  Access your booking by entering  your “ La...