Articles
Can I cancel my reservation?
Yes — you can cancel your reservation online or in the Frontier mobile app. Cancel before your flight departs to avoid losing the value of your ticket.
Most customers will pay a $99 cancellation fee per passenger, per direction. If t...
Can I get a refund if I cancel my flight?
It depends on the reason for cancellation: Voluntary Cancellations • Get a full refund to your original form of payment if you: - Cancel within 24 hours of booking and your flight is scheduled 7+ days away • Purchased an Economy...
How do I change my flight time or date?
You can change your departure time or date through the Frontier website or mobile app. On the website: • Go to My Trips/Check-In • Enter your Last Name and Confirmation Code • Click Search • Select Change Flights and follow the...
What if I need to change my plans?
You can change your flight online or in the Frontier mobile app. Change fees may apply unless you purchased a qualifying bundle or have Elite status . On the website: • Go to the Frontier Airlines website • Hover over My Trip s a...
Will I be charged a fee to change my reservation?
Yes. Change fees depend on your fare type and how close you are to your departure date.
If you Purchased a Basic Fare or Standard Ticket:
60+ days before departure: No change fee
59 to 7 days before departure: $49 change f...
What is a schedule change?
A schedule change is a planned change that occurs prior to departure. Frontier Airlines may make some adjustments to accommodate changes to aircraft or routes. These adjustments can include one or more of the following: Changes to flight departure...
What if I don’t want the schedule change?
Most schedule changes are minor, but if the changes don’t work for you, other flight options may be available. If a schedule change occurs, a notification will be sent to your email. If your schedule change is significant, there will be options avai...
How will I know there is a schedule change?
If you booked through FlyFrontier.com or the Frontier app: • We’ll notify you by email if there are any major changes to your flight. To ensure you receive updates, please make sure your contact information is current. You can also check you...
I didn't use my ticket, can I use it later?
Tickets must be canceled prior to the departure of the flight to keep their value. There is no refund for no-shows. The ticket is lost, and no residual value is preserved. If you have a ticket credit with us, simply book your new flights on fl...
I missed my flight, what do I do?
If you miss your flight by not checking in or boarding on time, your ticket will be marked as a No-Show Cancellation. This means: Check-in must be completed at least 60 minutes before departure Boarding must be completed at least ...
What is a travel advisory?
A Travel Advisory is issued when severe weather or unexpected events may affect Frontier’s flights. During these times, we may offer flexible travel options to help you adjust your plans. For information on any current Travel Advisory, visit our...
My flight is delayed less than 3 hours, what should I expect?
We understand that delays can be frustrating, and we’re here to help. If your flight is delayed by less than 3 hours, please keep an eye on your email and text messages for the most up-to-date information regarding your flight. You can also check...
My flight is significantly delayed, what should I expect?
We understand that sometimes things don't go as planned. If your flight is delayed by more than 3 hours (180 minutes) for domestic flights, or more than 6 hours (360 minutes) for international flights, you will receive an email with a link to...
What should I expect if Frontier cancels or changes my flight?
There are times that Frontier will have to cancel or make changes to a flight. These changes or cancellations can happen for many reasons and are handled with care because we realize there may be impacts to our customers. In the event, you...
Do I get a refund if my flight is changed or cancelled by Frontier?
If Frontier cancels or changes your flight and you choose not to use the protection options provided, you may be eligible for one of the following: A refund
A rebooking
A credit shell valid for 5 years from the cancellation date Th...
Will my boarding pass automatically update if there are involuntary changes made to my flight?
Yes! If there are any involuntary changes to your flight, your mobile boarding pass will automatically update with the new details. Helpful Tips: Be at your gate at least 45 minutes before departure—that’s when boarding usually begins....
Can I get a travel credit if I'm unable to travel due to illness?
Yes. If you’re unable to travel due to a serious communicable disease, you may be eligible for a transferable travel credit valid for five (5) years. Who Qualifies? You may be eligible if: A government restriction or ban was issued after t...
Can I change the name on my ticket?
You can request a name change if you're keeping the same itinerary. Here's how it works: To change the name only (same itinerary): • Pay any fare difference between your original ticket and the current fare • Pay a $75 name change fee ...