Articles
Does Frontier participate in TSA PreCheck or CBP Global Entry?
Yes! Frontier participates in TSA PreCheck®, which offers faster security screening at select airports. • Add your Known Traveler Number (KTN) when booking or under Manage Trip • Global Entry members also receive TSA PreCheck benefits ...
How does TSA PreCheck work?
TSA Pre✔® is a pre-screening initiative offered by the U.S. Transportation Security Administration (TSA) to help make your travel easier by saving you time and stress. This option is only available for our flights if you book on flyfrontier.com. On...
How do I add my Known Traveler Number (KTN) to my reservation?
Enter your Known Traveler Number (KTN) when you book your flight on flyfrontier.com. This can be done on the Passenger Information page during the booking process. Forgot to add your Known Traveler Number (KTN) when you booked? No wo...
What if TSA PreCheck isn't on my boarding pass?
Make sure you added your Known Traveler Number (KTN) to your reservation. Additionally, ensure the KTN, name, date of birth and gender on the reservation are correct. If you have the correct information and KTN on your reservation and still do not h...
Are traveling companions eligible for TSA PreCheck?
Travel companions 12 years old and younger may accompany a parent/guardian with TSA Pre✔®. Travel companions 13 years and older must go through standard security.
I didn't make my booking at flyfrontier.com, can I still use TSA PreCheck?
Sorry, at this time only bookings made at FlyFrontier.com are eligible for TSA Pre✔®.
TSA Information
Please be advised of the following new and updated screening procedures for carry-on bags, issued by the Department of Homeland Security/Transportation Security Administration (DHS/TSA).
For all domestic and international travel, the following...
What is Airport Agent Assistance?
Here at Frontier, we make optional services available to you to personalize your travel. Airport Agent Assistance is available for purchase for our passengers who prefer assistance at the airport for things like checking in and printing your boa...
What times do I need to keep in mind to ensure I make my flight?
To help your trip go smoothly, follow this timeline: • 2 hours before departure – Arrive at the airport • 60 minutes before departure – Check-in and bag drop close • 45 minutes before departure – Be at your gate; boarding begins...
Frontier boarding process
Whether you are a first time traveler or frequent flyer, here's what to expect during the boarding process. Passengers with Special Needs — Anyone needing a wheelchair, and other boarding assistances. If you know you require assistance with b...
Do I need to wear a mask on the plane or in the airport?
Frontier Airlines customers, crew members and other team members are no longer required to wear masks onboard Frontier aircraft. For international travel, mask requirements remain dependent on the arrival/departure country’s regulations. Individ...
Self-Service Kiosks
Many airports have introduced a self-serve kiosk. The self-service kiosks can be used to self-tag your checked bags. Here is how to use the self-service kiosks at the airport. 1. Locate the kiosks : you will see a row of kiosks, which look like...
Does Frontier have a lost and found?
Frontier does have a Lost and Found process. If you’ve left something behind, you can report it using our Lost and Found form . • Fill out the form with as much detail as possible to help us locate your item • While we’re not liable f...
What type of aircraft does Frontier fly?
We are proud to fly an all Airbus fleet. For more information of all our aircraft types and seat maps, visit our Aircraft Configurations page . To learn more about our unique aircraft tails, visit our Plane Tails page . ...
What cities does Frontier fly to?
Frontier flies to 100+ destinations across the U.S., Mexico, the Caribbean, and Central America. Whether you're planning a quick getaway or a big adventure, there’s likely a nonstop or connecting route that fits your plans. • Check out our...
What is priority boarding and board first?
Priority boarding and board first lets you avoid the lines and get to your seat sooner. This applies to: Passengers who purchase a carry-on bag Passengers who purchase a Bundle that includes Board First Elite members of FRONTIER Miles If...