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How Do I Contact Frontier Airlines?
I want to submit a question, comment, or complaint
I am experiencing a website or app error, what should I do?
How do I update my contact information?
Vouchers
How do I use a Voucher ?
Where can I find my Voucher number?
Can I apply my voucher to an existing reservation?
Can I extend the validity of my voucher?
Why is my voucher not applying correctly for the full amount?
Can I get a refund on a voucher if I cancel my reservation voluntarily?
Will I get my voucher back if my flight is cancelled?
I did not get to use the entire amount of my voucher on my previous reservation. I want to use the remaining value on a new booking.
Can I have someone else use my voucher?
Can I use multiple vouchers on the same reservation?
My voucher isn't working, what do I do?
My Booking
Fares & Payment
What is included in my fare?
What is not included in my fare?
What form of payment does Frontier accept?
Where can I find my history of payments, refunds, and credit card charges?
Do you offer coupons or discounts?
Does Frontier offer gift cards?
How do I use a Voucher or ETC (Electronic Travel Certificate)?
How do I use a flight credit?
How can I book Group Travel?
Can we purchase our tickets at the airport?
Does Frontier offer refundable fares?
For what services does Frontier charge a fee?
Do you offer military discounts?
My Trip
I can't remember my confirmation code
May I have a receipt / Itinerary for my purchase?
What if I didn't receive a booking confirmation?
What identification or documents do I need in order to travel?
I purchased a travel insurance plan when I was booking through your site, and I have a question about my insurance, who should I contact?
What does TSA allow and not allow on flights?
What is Flight Flexibility?
How do I find and add my Known Traveler Number to my reservation?
I need help finding my reservation
Can I add a person to my itinerary?
I already booked my flight online, can I still add a rental car afterward?
Where can I see if the route I want to fly runs seasonally?
Bundling Travel Extras
What is a bundle?
What is included in a bundle?
Where can I buy a Frontier bundle?
Will my bundle be refunded if I cancel my trip?
Can I purchase or upgrade to a bundle at a later date?
What if I am traveling with more than one person on my itinerary? Do benefits apply to everyone?
What is the difference between Economy, Premium, and Business bundles?
Online Travel Agency
When I book through an Online Travel Agency, how do I ensure I receive flight alerts and updates?
I booked through an Online Travel Agency and received multiple confirmation codes, which one do I use?
Check-In
How do I check-in for my flight?
When do I need to check in for my flight?
Where is the mobile boarding pass available?
Can I still get a printed boarding pass?
I am having trouble checking in, what should I do?
Change & Cancel Policies
Can I cancel my reservation?
Can I get a refund if I cancel my flight?
How to cancel my trip?
How do I change my flight time or date?
What if I need to change my plans?
Will I be charged a fee to change my reservation?
What is a schedule change?
What if I don’t want the schedule change?
How will I know there is a schedule change?
I didn't use my ticket, can I use it later?
I missed my flight, what do I do?
What is a travel advisory?
My flight is delayed less than 3 hours, what should I expect?
My flight is significantly delayed, what should I expect?
What should I expect if Frontier cancels or changes my flight?
Do I get a refund if my flight is changed or cancelled by Frontier?
Will my boarding pass automatically update if there are involuntary changes made to my flight?
Can I get a travel credit if I'm unable to travel due to illness?
Can I change the name on my ticket?
Traveling with Children or Pets
Can I bring a stroller onboard?
Will I be charged a fee for bringing a stroller?
Can I bring a car seat onboard?
Do you allow pets on the plane?
What do I need to know if I am traveling with a small child?
Can I book a flight online for my child traveling alone?
Will my family be seated together?
How do I add a child to my reservation?
Does my infant need a boarding pass?
What child restraint systems are accepted on board?
Can I fly while I am pregnant?
Information for customers who are nursing or traveling with formula and other baby items
How do I add a pet to my reservation?
What type of pets are allowed on the plane?
What type of pet carriers are allowed?
Special Services
How do I submit a special service request for a passenger that requires special services?
Is assistance available at the airport to get to and from the gate?
Are wheelchairs available at the airport?
Traveling with a Wheelchair
Can I bring a battery-powered wheelchair or mobility aid on the plane?
Can a child travel alone?
May I bring oxygen on the plane?
May I bring medicine and/or medical devices on the plane?
May I bring a service animal or an emotional support animal with me on the plane?
Does Frontier allow transport of human remains?
Military Personnel
Add/Modify Special Services
What is Airport Agent Assistance?
Hard of Hearing or Vision Assistance
Nuts or Other Allergies
Safety and Personal Care Assistant
Customers Requiring Extra Seat Space
What to do if my wheelchair or scooter is damaged?
Bags and Seats
Bags & Seats General Info
How much does Frontier charge for bags?
Do I have to purchase a seat assignment?
How do I add bags or seats to my reservation?
When can I add bags or seats to my reservation?
What are the sizes and weight limits for bags?
Can I bring sporting or musical equipment with me?
What is the difference between a personal item and a carry-on?
Can I bring a firearm with me?
Military Personnel Bags
Smart Luggage
Is there an advantage to paying for my bags in advance?
Can I get a refund on my bags?
Are there any restrictions on how many bags I can bring?
Can I bring my bicycle on the plane with me?
Does Frontier ship cargo?
What is Premium Seating?
What is the difference between UpFront Plus℠, Premium, Preferred, and Standard seating?
Can I bring Smart Luggage on my Flight?
Bags - Delayed, Damage, and Missing Items
My bag is delayed, what should I do?
My bag has been damaged, what should I do?
What do I do if an item is missing?
How much time do I have to report if I notice items missing from my bag?
FRONTIER Airlines World Mastercard Free Checked Bag Benefit
Who is eligible for the free checked bag benefit?
Are authorized users on the account eligible for the free checked bag benefit?
How do I qualify for the free checked bag benefit?
How do I get my free checked bags when booking?
What if when booking, I am not seeing the two free checked bags?
What information must I provide to receive the free checked bag benefit?
Can I get this benefit at check-in?
Are codeshare flights eligible for the free checked bag benefit?
Are there any weight restrictions for the free checked bag benefit?
Does my sports equipment qualify for this benefit?
How does the free checked bag benefit interact with other offers and promotions?
Can I use the free checked bag benefit for every Frontier operated flight?
What if I’ve already paid for my checked bags? Can I get a refund?
What if I have Elite Platinum Status, or Elite Diamond Status with Frontier Airlines?
What happens if I close my FRONTIER Airlines World Mastercard account?
When will new cardholders receive their free checked bag benefit?
First Class Seating
What is First Class Seating?
When will First Class Seating launch?
Does the First Class Seating lie flat?
Are restrooms in the front of the plane reserved for First Class Seating passengers?
Is free food and beverage included in the First Class Seating experience?
Seat Upgrades
What is a seat upgrade?
Are seat upgrades free?
What seats are available for upgrade?
How do I get a seat upgrade?
Who is eligible for upgrades to UpFront Plus℠?
What happens if I don’t get an UpFront Plus℠ upgrade?
Are there any fees associated with upgrades including UpFront Plus℠?
Flight Status
How do I check the status of my flight?
How do I sign up for flight status email notification?
Airport Information
Does Frontier participate in TSA PreCheck or CBP Global Entry?
How do I enroll for TSA PreCheck?
How does TSA PreCheck work?
How do I add my Known Traveler Number (KTN) to my reservation?
What if TSA PreCheck isn't on my boarding pass?
How do I find my Known Traveler Number (KTN)?
Are traveling companions eligible for TSA PreCheck?
I didn't make my booking at flyfrontier.com, can I still use TSA PreCheck?
TSA Information
What is Airport Agent Assistance?
What times do I need to keep in mind to ensure I make my flight?
Frontier boarding process
Do I need to wear a mask on the plane or in the airport?
Self-Service Kiosks
Does Frontier have a lost and found?
What type of aircraft does Frontier fly?
What cities does Frontier fly to?
What is priority boarding and board first?
In-Flight
Do you offer Wi-Fi, TV, movies, or other in-flight entertainment?
Do you offer complimentary food and beverages in-flight?
How can I get my receipt for an In-Flight purchase?
Do you serve alcohol on board?
What forms of payment does Frontier allow for in-flight purchases?
GoWild! All-You-Can-Fly Pass
Where can I purchase a GoWild! Pass?
How do I book a GoWild! flight?
I need to be logged in to see GoWild! fares, but what if I can't remember my password?
I can't find how to book GoWild! tickets on the Frontier mobile app
Can I book a round-trip ticket using the GoWild! Pass?
Is this standby/space available travel?
What are the travel periods each pass is eligible for?
Can multiple passengers book together on one reservation?
Can I mix and match fares (Standard, Discount Den, GoWild!) on a GoWild! reservation?
How do I add a child to my GoWild! booking?
Can I buy a GoWild! Pass for someone under the age of 18?
If a flight booked using a GoWild! pass is canceled by Frontier or otherwise operationally disrupted, what happens? Will I be rebooked?
What happens if I no-show or can't make a flight for a ticket booked with a GoWild! Pass?
Can I book international flights using the GoWild! Pass?
How much do taxes, fees, and charges cost per flight?
Can I use my GoWild! Pass to book connecting flights?
What happens if I need to change or cancel a ticket booked with a GoWild! Pass?
I'm already a Frontier Miles elite member. Do I enjoy my elite benefits on tickets booked using a GoWild! Pass?
How many GoWild! Passes will be available at special introductory prices?
When will I be charged the automatic renewal fee?
Is this for real? On social media I'm seeing people book cross country and international flights for almost nothing in airfare?
What happens if I’m the GoWild! pass holder who flies the most using the summer or annual pass?
Am I able to use my GoWild! Pass to make a booking outside of 24 hours for domestic/10 days for international travel?
Do I earn Elite Status Points and Travel Miles for my GoWild! Pass ticket purchases?
FRONTIER Miles
Companion travel
What is the companion travel benefit?
How do I qualify for the companion travel benefit?
How does the companion travel benefit work?
Who can I designate as my companion?
Can I use the companion travel benefit on all flights?
Is there a limit to how often I can use the companion travel benefit?
Do I need to book my companion’s ticket at the same time as mine?
Do my companion’s flights earn Frontier Miles or Elite Status Points?
Can I change my designated companion after booking?
What happens if I cancel or change my flight?
What happens if my Elite Status expires?
What are the taxes and fees for the companion’s ticket?
How do I add my companion?
Can the companion travel benefit be used with other promotions or discounts?
What happens if I or my companion misses the flight?
I’m a Frontier Airlines Credit Cardholder. How can I earn Platinum or Diamond Status to unlock this benefit?
What is FRONTIER Miles?
How are Miles and Points earned?
How can I see how many Miles and Points I have?
How do I use my Travel Miles?
How do I get Miles/Points credit for a flight I've already taken?
Can I receive Miles and Points for travel completed prior to enrolling in the FRONTIER Miles program?
Do Travel Miles expire?
Do Elite Status Points expire?
What is considered activity?
What is Family Pooling?
Can I use miles towards ancillary items like bags and seats?
Can I earn miles for tickets I purchase for other passengers?
How do I add my FRONTIER Miles number to my existing reservation?
How do I get FRONTIER Miles credit for a flight I've already taken?
Can I purchase Travel Miles?
Can I use Travel Miles on any flight?
My Travel Miles expired, why did I not receive any notifications?
How are Frontier Miles earned?
What is the difference between UpFront Plus℠, Premium, Preferred, and Standard seating?
What travel benefits are included with Elite Status?
Discount Den
What is Discount Den?
Do I need to pay a subscription fee for Discount Den?
How does Kids Fly Free Work?
My kid just turned 15 yesterday and we are booking flight today, do they qualify for Kids Fly Free?
What are the Discount Den Benefits?
How do I update my payment information on file for my memberships?
How do I sign up for Discount Den?
Website Feedback
My Account
How do I update my payment information?
How do I change my password?
I am having trouble logging into my account, what do I do?
Voluntary Provision of Emergency Services Program (VPESP)
How can we help you?
Tell us in a few words what you're looking for help with.
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