Special Services

Articles

How do I submit a special service request for a passenger that requires special services?
There are a few ways to add a special services request. For information about how to add a special service request, visit our Add/Modify special services   page. If you need additional services that are available you can request it by filli...
Is assistance available at the airport to get to and from the gate?
Let us know if you need assistance at the airport, including boarding or exiting the aircraft.  While booking your reservation, simply select on “ Add Special Services ” on the Traveler Details page, and choose the options you ne...
Are wheelchairs available at the airport?
Yes! While booking your reservation, simply select “ Add Special Services ” on the Traveler Details page, and choose the options you need. Once at the airport, you can alert a skycap at curbside or a Frontier representative at the tic...
Traveling with a Wheelchair
Wheelchairs and Mobility Devices Wheelchairs (manual or electric, folding, non-folding, or collapsible), scooters, and other mobility devices (walkers, canes, and crutches) are allowed items that can be brought onto the aircraft either in the car...
Can I bring a battery-powered wheelchair or mobility aid on the plane?
Federal regulations allow a lithium ion, spillable (wet cell) or non-spillable (dry cell) battery to remain installed only if it is securely attached to the mobility device, the battery housing provides protection from damage, and the terminals are ...
Can a child travel alone?
Effective November 1, 2018, Frontier Airlines will no longer accept children traveling alone under the age of 15 yrs. of age.  Any child under the age of 15 must be on the same reservation as an accompanying adult. ...
May I bring oxygen on the plane?
NOTE: Cylinders of compressed liquefied medical oxygen are never accepted onboard or in checked baggage for any flight. Emergency oxygen in the aircraft (drop down masks and tanks) are not used unless an emergency exists. Certain carry-o...
May I bring medicine and/or medical devices on the plane?
Medicines should be kept in your carry-on bag and not in your checked luggage. Medical devices can be kept in your checked luggage or in your carry-on, however they must not exceed allowable carry-on dimensions. Refer to www.tsa.gov for per...
May I bring a service animal or an emotional support animal with me on the plane?
Only dogs will be accepted as a service animal which are trained to do work or perform tasks for the benefit of a qualified individual with a disability. This includes psychiatric service animals. For complete details regarding required documentat...
Does Frontier allow transport of human remains?
Frontier does not accept human remains for shipment.   NOTE:  Crematory remains (human or animal) may be transported under certain conditions. The container must be made of a material such as wood or plastic that can be successfully sc...
Military Personnel
ACTIVE MILITARY PERSONNEL BAGS Frontier welcomes U.S. military  service members *   onboard and extends the following baggage waivers   when presenting either a Common Access Card (CAC) with a un...
Add/Modify Special Services
You can access your booking to add Special Services on our website or app. To use the website: Go to “ My Trip /Check-In ” and enter your “ Last Name ” and “ Confirmation Code ”, then press the &...
What is Airport Agent Assistance?
Here at Frontier, we make  optional services  available to you to personalize your travel. Airport Agent Assistance is available for purchase for our passengers who prefer assistance at the airport for things like checking in and printin...
Hard of Hearing or Vision Assistance
If you need assistance for a customer who is deaf/hard of hearing , or is blind/sight impaired , please let us know how we can help. Please identify yourself to our flight crew while onboard, so we can be sure to establish an acceptable means ...
Nuts or Other Allergies
Due to the presence of food allergens in the snacks served, Frontier Airlines cannot guarantee an allergen-free environment on its flights. We also cannot prevent passengers from bringing products containing nuts or other allergens (e.g. service ani...
Safety and Personal Care Assistant
In some circumstances, we may require that a passenger travel with a safety assistant. The situations below require a continuous safety assistant: The passenger, because of a mental disability, is unable to comprehend or respond appropriately t...
Customers Requiring Extra Seat Space
Customers who are unable to lower both armrests and/or who compromise any portion of adjacent seat or aisle should book two seats prior to travel. The armrest is considered to be the definitive boundary between seats. Additionally, armrests (when fu...