Special Services

Yes!  To add a wheelchair to a booking, follow these steps .  At the airport, you can alert a skycap at curbside or a Frontier representative at the ticket counter. A wheelchair will then be provided for you. You may also let us know if you nee...

Wheelchairs and Mobility Devices Wheelchairs (manual or electric, folding, non-folding, or collapsible), scooters, and other mobility devices (walkers, canes, and crutches) are allowed items that can be brought onto the aircraft either in the car...

Federal regulations allow a lithium ion, spillable (wet cell) or non-spillable (dry cell) battery to remain installed only if it is securely attached to the mobility device, the battery housing provides protection from damage, and the terminals are ...

Effective November 1, 2018, Frontier Airlines will no longer accept children traveling alone under the age of 15 yrs. of age.  Any child under the age of 15 must be on the same reservation as an accompanying adult. ...

 Yes , but only certain types of oxygen equipment are allowed. Compressed liquefied oxygen tanks are not permitted on board or in checked baggage. Portable Oxygen Concentrators (POCs) that are approved by the FAA are allowed and may be used du...

Yes. You are allowed to bring both medicine and medical devices on board. Medicine should always  be packed in your carry-on bag, not in checked luggage. This ensures you have access to it during the flight and protects it from temperature cha...

Only dogs are accepted as service animals on Frontier flights. These dogs must be individually trained to work or perform tasks for the benefit of a qualified individual with a disability. This includes psychiatric service dogs. Emotional suppor...

No,  Frontier does not accept human remains for shipment. Cremated remains (human or animal), however, may be carried if the container is made of a material like wood or plastic that can be screened by TSA. TSA will not open the con...

ACTIVE MILITARY PERSONNEL BAGS Frontier welcomes U.S. military  service members   onboard. Active U.S. military personnel and their accompanying spouse and children, when presenting either a   valid/unexpired   Com...

You can add or modify Special Service requests through the FlyFrontier website, mobile app or through our Accessibility Request Form . On flyfrontier.com  : Under My Trips & Travel Info in the navigation click Manage Trav...

Here at Frontier, we make  optional services  available to you to personalize your travel. Airport Agent Assistance is available for purchase for our passengers who prefer assistance at the airport for things like checking in and printing your boa...

If you need assistance for a customer who is deaf/hard of hearing, or is blind/sight impaired, please let us know how we can assist: Add your request when booking, or update it later through Manage Trips At the airport or onboard, let a Fr...

Due to the presence of food allergens in the snacks served, Frontier Airlines cannot guarantee an allergen-free environment on its flights. We also cannot prevent passengers from bringing products containing nuts or other allergens (e.g. service ani...

In some circumstances, we may require that a passenger travel with a safety assistant. The situations below require a continuous safety assistant: The passenger, because of a mental disability, is unable to comprehend or respond appropriately t...

If you are unable to lower both armrests and/or compromise any portion of adjacent seat or aisle you should book two seats prior to travel . The armrest is considered to be the definitive boundary between seats. Additionally, armrests (when fully...

Your Rights and Available Assistance Filing a Claim:  You have the right to file a claim with Frontier Airlines. Claims can be filed: Directly with an airport agent at the Frontier Airlines baggage service office. Online via our  bagga...