We're so sorry to hear that! We’re here to help.
Here's what you need to know:
- Missing an item from your checked bag? Click here
- Missing an item you left on board the aircraft or at the airport? Just fill out this form to report online.
-
- How do I use a Voucher ?
- Where can I find my Voucher number?
- Can I apply my voucher to an existing reservation?
- Can I extend the validity of my voucher?
- Why is my voucher not applying correctly for the full amount?
- Can I get a refund on a voucher if I cancel my reservation voluntarily?
- Will I get my voucher back if my flight is cancelled?
- I did not get to use the entire amount of my voucher on my previous reservation. I want to use the remaining value on a new booking.
- Can I have someone else use my voucher?
- Can I use multiple vouchers on the same reservation?
- My voucher isn't working, what do I do?
-
-
- What is included in my fare?
- What is not included in my fare?
- What form of payment does Frontier accept?
- Where can I find my history of payments, refunds, and credit card charges?
- Do you offer coupons or discounts?
- Does Frontier offer gift cards?
- How do I use a Voucher or ETC (Electronic Travel Certificate)?
- How do I use a flight credit?
- How can I book Group Travel?
- Can we purchase our tickets at the airport?
- Does Frontier offer refundable fares?
- For what services does Frontier charge a fee?
- Do you offer military discounts?
-
- I can't remember my confirmation code
- May I have a receipt / Itinerary for my purchase?
- What if I didn't receive a booking confirmation?
- What identification or documents do I need in order to travel?
- I purchased a travel insurance plan when I was booking through your site, and I have a question about my insurance, who should I contact?
- What does TSA allow and not allow on flights?
- What is Flight Flexibility?
- How do I find and add my Known Traveler Number to my reservation?
- I need help finding my reservation
- Can I add a person to my itinerary?
- I already booked my flight online, can I still add a rental car afterward?
- Where can I see if the route I want to fly runs seasonally?
-
- What is a bundle?
- What is included in a bundle?
- Where can I buy a Frontier bundle?
- Will my bundle be refunded if I cancel my trip?
- Can I purchase or upgrade to a bundle at a later date?
- What if I am traveling with more than one person on my itinerary? Do benefits apply to everyone?
- What happens if I purchased the PERKS for an upcoming trip?
- What happens if I purchased the WORKS for an upcoming trip?
- What is the difference between Economy, Premium, and Business bundles?
-
-
- Can I cancel my reservation?
- Can I get a refund if I cancel my flight?
- How to cancel my trip?
- Will I be charged a fee to cancel my reservation?
- Change Flight Time or Date
- What if I need to change my plans?
- Will I be charged a fee to change my reservation?
- What is a schedule change?
- What if I don’t want the schedule change?
- How will I know there is a schedule change?
- I didn't use my ticket, can I use it later?
- I missed my flight, what do I do?
- What is a travel advisory?
- My flight is delayed less than 3 hours, what should I expect?
- My flight is significantly delayed, what should I expect?
- What should I expect if Frontier cancels or changes my flight?
- Do I get a refund if my flight is changed or cancelled by Frontier?
- Will my boarding pass automatically update if there are involuntary changes made to my flight?
- I would like to change the name on my ticket
-
- Can I bring a stroller onboard?
- Will I be charged a fee for bringing a stroller?
- Can I bring a car seat onboard?
- Do you allow pets on the plane?
- What do I need to know if I am traveling with a small child?
- Can I book a flight online for my child traveling alone?
- Will my family be seated together?
- How do I add a child to my reservation?
- Does my infant need a boarding pass?
- What child restraint systems are accepted on board?
- Can I fly while I am pregnant?
- Information for customers who are nursing or traveling with formula and other baby items
- How do I add a pet to my reservation?
- What type of pets are allowed on the plane?
- What type of pet carriers are allowed?
-
- How do I submit a special service request for a passenger that requires special services?
- Is assistance available at the airport to get to and from the gate?
- Are wheelchairs available at the airport?
- Traveling with a Wheelchair
- Can I bring a battery-powered wheelchair or mobility aid on the plane?
- Can a child travel alone?
- May I bring oxygen on the plane?
- May I bring medicine and/or medical devices on the plane?
- May I bring a service animal or an emotional support animal with me on the plane?
- Does Frontier allow transport of human remains?
- Military Personnel
- Add/Modify Special Services
- What is Airport Agent Assistance?
- Hard of Hearing or Vision Assistance
- Nuts or Other Allergies
- Safety and Personal Care Assistant
- Customers Requiring Extra Seat Space
-
-
- How much does Frontier charge for bags?
- Do I have to pay to bring a carry-on bag?
- Do I have to purchase a seat assignment?
- How do I add bags or seats to my reservation?
- When can I add bags or seats to my reservation?
- What are the sizes and weight limits for bags?
- Can I bring sporting or musical equipment with me?
- What is the difference between a personal item and a carry-on?
- Can I bring a firearm with me?
- Military Personnel Bags
- Smart Luggage
- Is there an advantage to paying for my bags in advance?
- Can I get a refund on my bags?
- Are there any restrictions on how many bags I can bring?
- Can I bring my bicycle on the plane with me?
- Does Frontier ship cargo?
- What is Premium Seating?
- What is the difference between UpFront Plus℠, Premium, Preferred, and Standard seating?
-
- Who is eligible for the free checked bag benefit?
- Are authorized users on the account eligible for the free checked bag benefit?
- How do I qualify for the free checked bag benefit?
- How do I get my free checked bags when booking?
- What if when booking, I am not seeing the two free checked bags?
- What information must I provide to receive the free checked bag benefit?
- Can I get this benefit at check-in?
- Are codeshare flights eligible for the free checked bag benefit?
- Are there any weight restrictions for the free checked bag benefit?
- Does my sports equipment qualify for this benefit?
- How does the free checked bag benefit interact with other offers and promotions?
- Can I use the free checked bag benefit for every Frontier operated flight?
- What if I’ve already paid for my checked bags? Can I get a refund?
- What if I have Elite Platinum Status, or Elite Diamond Status with Frontier Airlines?
- What happens if I close my FRONTIER Airlines World Mastercard account?
- When will new cardholders receive their free checked bag benefit?
-
-
- Does Frontier participate in TSA PreCheck or CBP Global Entry?
- How do I enroll for TSA PreCheck?
- How does TSA PreCheck work?
- How do I add my Known Traveler Number (KTN) to my reservation?
- What if TSA PreCheck isn't on my boarding pass?
- How do I find my Known Traveler Number (KTN)?
- Are traveling companions eligible for TSA PreCheck?
- I didn't make my booking at flyfrontier.com, can I still use TSA PreCheck?
- TSA Information
- What is Airport Agent Assistance?
- What times do I need to keep in mind to ensure I make my flight?
- Frontier boarding process
- Do I need to wear a mask on the plane or in the airport?
- Self-Service Kiosks
- Does Frontier have a lost and found?
- What type of aircraft does Frontier fly?
- What cities does Frontier fly to?
- What is priority boarding and board first?
-
- Where can I purchase a GoWild! Pass?
- How do I book a GoWild! flight?
- I need to be logged in to see GoWild! fares, but what if I can't remember my password?
- I can't find how to book GoWild! tickets on the Frontier mobile app
- Can I book a round-trip ticket using the GoWild! Pass?
- Is this standby/space available travel?
- What are the travel periods each pass is eligible for?
- Can multiple passengers book together on one reservation?
- Can I mix and match fares (Standard, Discount Den, GoWild!) on a GoWild! reservation?
- How do I add a child to my GoWild! booking?
- Can I buy a GoWild! Pass for someone under the age of 18?
- If a flight booked using a GoWild! pass is canceled by Frontier or otherwise operationally disrupted, what happens? Will I be rebooked?
- What happens if I no-show or can't make a flight for a ticket booked with a GoWild! Pass?
- Can I book international flights using the GoWild! Pass?
- How much do taxes, fees, and charges cost per flight?
- Can I use my GoWild! Pass to book connecting flights?
- What happens if I need to change or cancel a ticket booked with a GoWild! Pass?
- I'm already a Frontier Miles elite member. Do I enjoy my elite benefits on tickets booked using a GoWild! Pass?
- How many GoWild! Passes will be available at special introductory prices?
- When will I be charged the automatic renewal fee?
- Is this for real? On social media I'm seeing people book cross country and international flights for almost nothing in airfare?
- What happens if I’m the GoWild! pass holder who flies the most using the summer or annual pass?
- Am I able to use my GoWild! Pass to make a booking outside of 24 hours for domestic/10 days for international travel?
- Do I earn Elite Status Points and Travel Miles for my GoWild! Pass ticket purchases?
-
- What is FRONTIER Miles?
- How are Miles and Points earned?
- How can I see how many Miles and Points I have?
- How do I use my Travel Miles?
- How do I get Miles/Points credit for a flight I've already taken?
- Can I receive Miles and Points for travel completed prior to enrolling in the FRONTIER Miles program?
- Do Travel Miles expire?
- Do Elite Status Points expire?
- What is considered activity?
- What is Family Pooling?
- Can I use miles towards ancillary items like bags and seats?
- Can I earn miles for tickets I purchase for other passengers?
- How do I add my FRONTIER Miles number to my existing reservation?
- How do I get FRONTIER Miles credit for a flight I've already taken?
- Can I purchase Travel Miles?
- Can I use Travel Miles on any flight?
- My Travel Miles expired, why did I not receive any notifications?
- How are Frontier Miles earned?
- What is the difference between UpFront Plus℠, Premium, Preferred, and Standard seating?
-
- What is Discount Den?
- Do I need to pay a subscription fee for Discount Den?
- How does Kids Fly Free Work?
- My kid just turned 15 yesterday and we are booking flight today, do they qualify for Kids Fly Free?
- What are the Discount Den Benefits?
- How do I update my payment information on file for my memberships?
- How do I sign up for Discount Den?
-
What do I do if an item is missing?
Last Modified on 11/01/2023 3:14 pm MDT
