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I want to submit a question, comment, or complaint
How Do I Contact Frontier Airlines?
I am experiencing a website or app error, what should I do?
How do I update my contact information?
I am experiencing a credit card issue during my booking
Vouchers
How do I use a Voucher ?
Where can I find my Voucher number?
Can I apply my voucher to an existing reservation?
Can I extend the validity of my voucher?
Why is my voucher not applying correctly for the full amount?
Can I get a refund on a voucher if I cancel my reservation voluntarily?
Will I get my voucher back if my flight is cancelled?
I did not get to use the entire amount of my voucher on my previous reservation. I want to use the remaining value on a new booking.
Can I have someone else use my voucher?
Can I use multiple vouchers on the same reservation?
My voucher isn't working, what do I do?
My Booking
Fares & Payment
What is included in my fare?
What is not included in my fare?
What form of payment does Frontier accept?
Where can I find my history of payments, refunds, and credit card charges?
Do you offer coupons or discounts?
Does Frontier offer gift cards?
How do I use a Voucher or ETC (Electronic Travel Certificate)?
How do I use a flight credit?
How can I book Group Travel?
How can I book a flight with Frontier?
Can we purchase our tickets at the airport?
Does Frontier offer refundable fares?
For what services does Frontier charge a fee?
Do you offer military discounts?
What is stretch seating?
My Trip
I can't remember my confirmation code
May I have a receipt / Itinerary for my purchase?
What if I didn't receive a booking confirmation?
What identification or documents do I need in order to travel?
How do I obtain and print my boarding pass?
I purchased a travel insurance plan when I was booking through your site, and I have a question about my insurance, who should I contact?
What does TSA allow and not allow on flights?
What is Flight Flexibility?
How do I find and add my Known Traveler Number to my reservation?
I need help finding my reservation
Can I add a person to my itinerary?
I already booked my flight online, can I still add a rental car afterward?
Where can I see if the route I want to fly runs seasonally?
Bundling Travel Extras
What does the WORKS include?
What does the PERKS include?
How do I purchase the WORKS?
How do I purchase the PERKS?
Can I purchase or upgrade to a bundle at a later date?
What is the difference between the WORKS vs. the PERKS?
Online Travel Agency
When I book through an Online Travel Agency, how do I ensure I receive flight alerts and updates?
I booked through an Online Travel Agency and received multiple confirmation codes, which one do I use?
Check-In
How do I check-in for my flight?
Can I use the website to check-in if I need to check bags?
What times do I need to keep in mind to ensure I make my flight?
When do I need to check in for my flight?
I am having trouble checking in, what should I do?
Where is the mobile boarding pass available?
Can I still get a printed boarding pass?
Change & Cancel Policies
Can I cancel my reservation?
I didn't use my ticket, can I use it later?
I would like to change the name on my ticket
Will I be charged a fee to cancel my reservation?
What if I need to change my plans?
What is a schedule change?
How will I know there is a schedule change?
My flight is delayed less than 3 hours, what should I expect?
My flight is delayed more than 3 hours, what should I expect?
Will I be charged a fee to change my reservation?
What if I don’t want the schedule change?
Change Flight Time or Date
What should I expect if Frontier cancels or changes my flight?
How to cancel my trip?
What is a travel advisory?
Can I get a refund if I cancel my flight?
Do I get a refund if my flight is changed or cancelled by Frontier?
I missed my flight, what do I do?
Will my boarding pass automatically update if there are involuntary changes made to my flight?
Traveling with Children or Pets
Can I bring a stroller onboard?
Will I be charged a fee for bringing a stroller?
Can I bring a car seat onboard?
Do you allow pets on the plane?
What do I need to know if I am traveling with a small child?
Can I book a flight online for my child traveling alone?
Will my family be seated together?
How do I add a child to my reservation?
Does my infant need a boarding pass?
What child restraint systems are accepted on board?
Can I fly while I am pregnant?
Information for customers who are nursing or traveling with formula and other baby items
How do I add a pet to my reservation?
What type of pets are allowed on the plane?
What type of pet carriers are allowed?
Special Services
How do I submit a special service request for a passenger that requires special services?
Is assistance available at the airport to get to and from the gate?
Are wheelchairs available at the airport?
Traveling with a Wheelchair
Can I bring a battery-powered wheelchair or mobility aid on the plane?
Can a child travel alone?
May I bring oxygen on the plane?
May I bring medicine and/or medical devices on the plane?
May I bring a service animal or an emotional support animal with me on the plane?
Does Frontier allow transport of human remains?
Military Personnel
Add/Modify Special Services
What is Airport Agent Assistance?
Hard of Hearing or Vision Assistance
Nuts or Other Allergies
Safety and Personal Care Assistant
Customers Requiring Extra Seat Space
Bags and Seats
Bags & Seats General Info
How much does Frontier charge for bags?
Do I have to pay to bring a carry-on bag?
Do I have to purchase a seat assignment?
How do I add bags or seats to my reservation?
When can I add bags or seats to my reservation?
What are the sizes and weight limits for bags?
Can I bring sporting or musical equipment with me?
What is the difference between a personal item and a carry-on?
Can I bring a firearm with me?
Military Personnel Bags
Smart Luggage
Is there an advantage to paying for my bags in advance?
Can I get a refund on my bags?
Are there any restrictions on how many bags I can bring?
Can I bring my bicycle on the plane with me?
Does Frontier ship cargo?
Bags - Delayed, Damage, and Missing Items
My bag is delayed, what should I do?
My bag has been damaged, what should I do?
What do I do if an item in my check bag is missing?
How much time do I have to report if I notice items missing from my bag?
Flight Status
How do I check the status of my flight?
How do I sign up for flight status email notification?
In-Flight
Do you offer Wi-Fi, TV, movies, or other in-flight entertainment?
Do you offer complimentary food and beverages in-flight?
How can I get my receipt for an In-Flight purchase?
Do you serve alcohol on board?
What forms of payment does Frontier allow for in-flight purchases?
FRONTIER Miles
What is FRONTIER Miles?
How do I add my FRONTIER Miles number to my existing reservation?
How do I get FRONTIER Miles credit for a flight I've already taken?
Do Frontier Miles expire?
How are Frontier Miles earned?
How do I use my Frontier miles?
What is Family Pooling?
Can I earn and use miles for tickets I purchase for other passengers?
Can I use miles towards ancillary items like bags and seats?
Can I purchase Frontier Miles?
How do I request missing miles?
How can I see how many miles I have?
My FRONTIER miles are about to expire, what are my options?
What is considered activity?
Discount Den
What is Discount Den?
Do I need to pay a subscription fee for Discount Den?
How does Kids Fly Free Work?
My kid just turned 15 yesterday and we are booking flight today, do they qualify for Kids Fly Free?
What are the Discount Den Benefits?
How do I update my payment information on file for my memberships?
How do I sign up for Discount Den?
GoWild! All-You-Can-Fly Pass
Where can I purchase a GoWild! Pass?
How do I book a GoWild! flight?
I need to be logged in to see GoWild! fares, but what if I can't remember my password?
I can't find how to book GoWild! tickets on the Frontier mobile app
Can I book a round-trip ticket using the GoWild! Pass?
Is this standby/space available travel?
Can multiple passengers book together on one reservation?
Can I mix and match fares (Standard, Discount Den, GoWild!) on a GoWild! reservation?
How do I add a child to my GoWild! booking?
Can I buy a GoWild! Pass for someone under the age of 18?
What happens if I no-show or can't make a flight for a ticket booked with a GoWild! Pass?
Can I book international flights using the GoWild! Pass?
How much do taxes, fees, and charges cost per flight?
Can I use my GoWild! Pass to book connecting flights?
What happens if I need to change or cancel a ticket booked with a GoWild! Pass?
I'm already a Frontier Miles elite member. Do I enjoy my elite benefits on tickets booked using a GoWild! Pass?
Airport Information
Does Frontier participate in TSA PreCheck or CBP Global Entry?
How do I enroll for TSA PreCheck?
How does TSA PreCheck work?
How do I add my Known Traveler Number (KTN) to my reservation?
What if TSA PreCheck isn't on my boarding pass?
How do I find my Known Traveler Number (KTN)?
Are traveling companions eligible for TSA PreCheck?
I didn't make my booking at flyfrontier.com, can I still use TSA PreCheck?
TSA Information
What is Airport Agent Assistance?
What times do I need to keep in mind to ensure I make my flight?
Frontier boarding process
Do I need to wear a mask on the plane or in the airport?
Self-Service Kiosks
Does Frontier have a lost and found?
What type of aircraft does Frontier fly?
What cities does Frontier fly to?
What is priority boarding and board first?
How many GoWild! Passes will be available at special introductory prices?
Is this for real? On social media I'm seeing people book cross country and international flights for almost nothing in airfare?
Website Feedback
My Account
How do I update my payment information?
How do I change my password?
I am having trouble logging into my account, what do I do?
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My Trip
Bundling Travel Extras
Online Travel Agency