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  • Glossary
  • Contact Us
    • How Do I Contact Frontier Airlines?
    • I want to submit a question, comment, or complaint
    • I am experiencing a website or app error, what should I do?
    • How do I update my contact information?
  • Vouchers
    • How do I use a Voucher ?
    • Where can I find my Voucher number?
    • Can I apply my voucher to an existing reservation?
    • Can I extend the validity of my voucher?
    • Why is my voucher not applying correctly for the full amount?
    • Can I get a refund on a voucher if I cancel my reservation voluntarily?
    • Will I get my voucher back if my flight is cancelled?
    • I did not get to use the entire amount of my voucher on my previous reservation. I want to use the remaining value on a new booking.
    • Can I have someone else use my voucher?
    • Can I use multiple vouchers on the same reservation?
    • My voucher isn't working, what do I do?
  • My Booking
    • Fares & Payment
      • What is included in my fare?
      • What is not included in my fare?
      • What form of payment does Frontier accept?
      • Where can I find my history of payments, refunds, and credit card charges?
      • Do you offer coupons or discounts?
      • Does Frontier offer gift cards?
      • How do I use a Voucher or ETC (Electronic Travel Certificate)?
      • How do I use a flight credit?
      • How can I book Group Travel?
      • Can we purchase our tickets at the airport?
      • Does Frontier offer refundable fares?
      • For what services does Frontier charge a fee?
      • Do you offer military discounts?
    • My Trip
      • What if I can’t remember my confirmation code?
      • May I have a receipt / Itinerary for my purchase?
      • What if I didn't receive a booking confirmation?
      • What identification or documents do I need in order to travel?
      • I purchased a travel insurance plan when I was booking through your site, and I have a question about my insurance, who should I contact?
      • What does TSA allow and not allow on flights?
      • What is Flight Flexibility?
      • How do I find and add my Known Traveler Number to my reservation?
      • How can I find my reservation?
      • Can I add a person to my itinerary?
      • I already booked my flight online, can I still add a rental car afterward?
    • Bundling Travel Extras
      • What is included in a bundle?
      • Where can I buy a Frontier bundle?
      • Will my bundle be refunded if I cancel my trip?
      • Can I purchase or upgrade to a bundle at a later date?
      • What if I am traveling with more than one person on my itinerary? Do benefits apply to everyone?
      • What is the difference between Economy, Premium, and Business bundles?
    • Online Travel Agency
      • When I book through an Online Travel Agency, how do I ensure I receive flight alerts and updates?
      • I booked through an Online Travel Agency and received multiple confirmation codes, which one do I use?
  • Check-In
    • How do I check-in for my flight?
    • When do I need to check in for my flight?
    • Where is the mobile boarding pass available?
    • Can I still get a printed boarding pass?
    • I am having trouble checking in, what should I do?
  • Change & Cancel Policies
    • Can I cancel my reservation?
    • Can I get a refund if I cancel my flight?
    • How do I change my flight time or date?
    • What if I need to change my plans?
    • Will I be charged a fee to change my reservation?
    • What is a schedule change?
    • What if I don’t want the schedule change?
    • How will I know there is a schedule change?
    • I didn't use my ticket, can I use it later?
    • I missed my flight, what do I do?
    • What is a travel advisory?
    • My flight is delayed less than 3 hours, what should I expect?
    • My flight is significantly delayed, what should I expect?
    • What should I expect if Frontier cancels or changes my flight?
    • Do I get a refund if my flight is changed or cancelled by Frontier?
    • Will my boarding pass automatically update if there are involuntary changes made to my flight?
    • Can I get a travel credit if I'm unable to travel due to illness?
    • Can I change the name on my ticket?
  • Traveling with Children or Pets
    • Will I be charged a fee for bringing a stroller?
    • Can I bring a car seat onboard?
    • Do you allow pets on the plane?
    • What do I need to know if I am traveling with a small child?
    • Can I book a flight online for my child traveling alone?
    • Will my family be seated together?
    • How do I add a child to my reservation?
    • Does my infant need a boarding pass?
    • What child restraint systems are accepted on board?
    • Can I fly while I am pregnant?
    • What should I know about nursing or traveling with formula and other baby items?
    • How do I add a pet to my reservation?
  • Special Services
    • Are wheelchairs available at the airport?
    • Traveling with a Wheelchair
    • Can I bring a battery-powered wheelchair or mobility aid on the plane?
    • Can a child travel alone?
    • May I bring oxygen on the plane?
    • May I bring medicine and/or medical devices on the plane?
    • May I bring a service animal or an emotional support animal with me on the plane?
    • Does Frontier allow transport of human remains?
    • Military Personnel
    • How to add or modify Special Services?
    • What is Airport Agent Assistance?
    • How can Frontier assist travelers who are hard of hearing or visually impaired?
    • Nuts or Other Allergies
    • Safety and Personal Care Assistant
    • What Should I Do If I Need Extra Seat Space?
    • What to do if my wheelchair or scooter is damaged?
  • Bags and Seats
    • Bags & Seats General Info
      • What are the sizes and weight limits for bags?
      • How much does Frontier charge for bags?
      • Is there an advantage to paying for my bags in advance?
      • How do I add bags or seats to my reservation?
      • Do I have to purchase a seat assignment?
      • Can I bring sporting or musical equipment with me?
      • What is the difference between a personal item and a carry-on?
      • Can I bring a firearm with me?
      • Military Personnel Bags
      • Smart Luggage
      • Can I get a refund on my bags?
      • Are there any restrictions on how many bags I can bring?
      • Can I bring my bicycle on the plane with me?
      • Does Frontier ship cargo?
      • What is Premium Seating?
      • What is the difference between UpFront Plus℠, Premium, Preferred, and Standard seating?
      • Can I bring Smart Luggage on my Flight?
    • Bags - Delayed, Damage, and Missing Items
      • My bag is delayed, what should I do?
      • My bag has been damaged, what should I do?
      • What do I do if an item is missing from my checked bag
      • How much time do I have to report if I notice items missing from my bag?
    • FRONTIER Airlines World Mastercard Free Checked Bag Benefit
      • Who is eligible for the free checked bag benefit?
      • Are authorized users on the account eligible for the free checked bag benefit?
      • How do I qualify for the free checked bag benefit?
      • How do I get my free checked bags when booking?
      • What if when booking, I am not seeing the two free checked bags?
      • What information must I provide to receive the free checked bag benefit?
      • Can I get this benefit at check-in?
      • Are codeshare flights eligible for the free checked bag benefit?
      • Are there any weight restrictions for the free checked bag benefit?
      • Does my sports equipment qualify for this benefit?
      • How does the free checked bag benefit interact with other offers and promotions?
      • Can I use the free checked bag benefit for every Frontier operated flight?
      • What if I’ve already paid for my checked bags? Can I get a refund?
      • What if I have Elite Platinum Status, or Elite Diamond Status with Frontier Airlines?
      • What happens if I close my FRONTIER Airlines World Mastercard account?
      • When will new cardholders receive their free checked bag benefit?
    • First Class Seating
      • What is First Class Seating?
      • When will First Class Seating launch?
      • Does the First Class Seating lie flat?
      • Are restrooms in the front of the plane reserved for First Class Seating passengers?
      • Is free food and beverage included in the First Class Seating experience?
    • Seat Upgrades
      • What is a seat upgrade?
      • Are seat upgrades free?
      • What seats are available for upgrade?
      • How do I get a seat upgrade?
      • Who is eligible for upgrades to UpFront Plus℠?
      • What happens if I don’t get an UpFront Plus℠ upgrade?
      • Are there any fees associated with upgrades including UpFront Plus℠?
  • Flight Status
    • How do I check the status of my flight?
    • How do I sign up for flight status email notification?
  • Airport Information
    • Does Frontier participate in TSA PreCheck or CBP Global Entry?
    • How does TSA PreCheck work?
    • What if TSA PreCheck isn't on my boarding pass?
    • Are traveling companions eligible for TSA PreCheck?
    • I didn't make my booking at flyfrontier.com, can I still use TSA PreCheck?
    • What is Airport Agent Assistance?
    • What times do I need to keep in mind to ensure I make my flight?
    • Frontier boarding process
    • Do I need to wear a mask on the plane or in the airport?
    • Self-Service Kiosks
    • Does Frontier have a lost and found?
    • What type of aircraft does Frontier fly?
    • What cities does Frontier fly to?
    • What is priority boarding and board first?
  • In-Flight
    • Do you offer Wi-Fi, TV, movies, or other in-flight entertainment?
    • Do you offer complimentary food and beverages in-flight?
    • How can I get my receipt for an In-Flight purchase?
    • Do you serve alcohol on board?
    • What forms of payment does Frontier allow for in-flight purchases?
  • GoWild! All-You-Can-Fly Pass
    • Where can I purchase a GoWild! Pass?
    • How do I book a GoWild! flight?
    • Can I book a round-trip ticket using the GoWild! Pass?
    • Is this standby/space available travel?
    • What are the travel periods each pass is eligible for?
    • Can multiple passengers book together on one reservation?
    • Can I mix and match fares (Standard, Discount Den, GoWild!) on a GoWild! reservation?
    • How do I add a child to my GoWild! booking?
    • Can I buy a GoWild! Pass for someone under the age of 18?
    • If a flight booked using a GoWild! pass is canceled by Frontier or otherwise operationally disrupted, what happens? Will I be rebooked?
    • What happens if I no-show or can't make a flight for a ticket booked with a GoWild! Pass?
    • Can I book international flights using the GoWild! Pass?
    • How much do taxes, fees, and charges cost per flight?
    • Can I use my GoWild! Pass to book connecting flights?
    • What happens if I need to change or cancel a ticket booked with a GoWild! Pass?
    • I'm already a Frontier Miles elite member. Do I enjoy my elite benefits on tickets booked using a GoWild! Pass?
    • How many GoWild! Passes will be available at special introductory prices?
    • When will I be charged the automatic renewal fee?
    • Is this for real? On social media I'm seeing people book cross country and international flights for almost nothing in airfare?
    • What happens if I’m the GoWild! pass holder who flies the most using the summer or annual pass?
    • Am I able to use my GoWild! Pass to make a booking outside of 24 hours for domestic/10 days for international travel?
    • Do I earn Elite Status Points and Travel Miles for my GoWild! Pass ticket purchases?
  • FRONTIER Miles
    • Companion travel
      • What is the companion travel benefit?
      • How do I qualify for the companion travel benefit?
      • How does the companion travel benefit work?
      • Who can I designate as my companion?
      • Can I use the companion travel benefit on all flights?
      • Is there a limit to how often I can use the companion travel benefit?
      • Do I need to book my companion’s ticket at the same time as mine?
      • Do my companion’s flights earn Frontier Miles or Elite Status Points?
      • Can I change my designated companion after booking?
      • What happens if I cancel or change my flight?
      • What happens if my Elite Status expires?
      • What are the taxes and fees for the companion’s ticket?
      • How do I add my companion?
      • Can the companion travel benefit be used with other promotions or discounts?
      • What happens if I or my companion misses the flight?
      • I’m a Frontier Airlines Credit Cardholder. How can I earn Platinum or Diamond Status to unlock this benefit?
      • Can I use my companion travel benefit on Award Flights?
    • What is FRONTIER Miles?
    • How are Miles and Points earned?
    • How can I see how many Miles and Points I have?
    • How do I use my Travel Miles?
    • Can I receive Miles and Points for travel completed prior to enrolling in the FRONTIER Miles program?
    • Do Travel Miles expire?
    • Do Elite Status Points expire?
    • What is considered activity?
    • What is Family Pooling?
    • Can I use miles towards ancillary items like bags and seats?
    • Can I earn miles for tickets I purchase for other passengers?
    • How do I add my FRONTIER Miles number to my existing reservation?
    • How do I get FRONTIER Miles credit for a flight I've already taken?
    • Can I purchase Travel Miles?
    • Can I use Travel Miles on any flight?
    • My Travel Miles expired, why did I not receive any notifications?
    • How are Frontier Miles earned?
    • What is the difference between UpFront Plus℠, Premium, Preferred, and Standard seating?
    • What travel benefits are included with Elite Status?
  • Discount Den
    • What is Discount Den?
    • Do I need to pay a subscription fee for Discount Den?
    • How does Kids Fly Free Work?
    • My kid just turned 15 yesterday and we are booking flight today, do they qualify for Kids Fly Free?
    • How do I sign up for Discount Den?
  • Website Feedback
    • My Account
      • How do I update my payment information?
      • I am having trouble logging into my account, what do I do?
    • Voluntary Provision of Emergency Services Program (VPESP)
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