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I want to submit a question, comment, or complaint
How do I update my contact information?
How Do I Contact Frontier Airlines?
Vouchers
How do I use a Voucher ?
Where can I find my Voucher number?
Can I extend the validity of my voucher?
Why is my voucher not applying correctly for the full amount?
Can I get a refund on a voucher if I cancel my reservation voluntarily?
Will I get my voucher back if my flight is cancelled?
I did not get to use the entire amount of my voucher on my previous reservation. I want to use the remaining value on a new booking.
Can I have someone else use my voucher?
Can I apply my voucher to an existing reservation?
My Booking
Fares & Payment
What is included in my fare?
What is not included in my fare?
Do you offer coupons or discounts?
How do I use a Voucher or ETC (Electronic Travel Certificate)?
How do I use a flight credit?
Where can I find my history of payments, refunds, and credit card charges?
Does Frontier offer gift cards?
How can I book Group Travel?
What form of payment does Frontier accept?
How can I book a flight with Frontier?
My Trip
What if I didn't receive a booking confirmation?
May I have a receipt / Itinerary for my purchase?
I can't remember my confirmation code
How do I obtain and print my boarding pass?
I already booked my flight online, can I still add a rental car afterward?
Where can I see if the route I want to fly runs seasonally?
I purchased travel insurance when I was booking through your site, but I have a question or would like to remedy an issue, who can I contact?
What does TSA allow and not allow on flights?
What is Flight Flexibility?
Bundling Travel Extras
What does the WORKS include?
What does the PERKS include?
How do I purchase the WORKS?
How do I purchase the PERKS?
What is the difference between the WORKS vs. the PERKS?
Online Travel Agency
When I book through an Online Travel Agency, how do I ensure I receive flight alerts and updates?
I booked through an Online Travel Agency and received multiple confirmation codes, which one do I use?
Check-In
How do I check-in for my flight?
Can I use the website to check-in if I need to check bags?
What times do I need to keep in mind to ensure I make my flight?
Change & Cancel Policies
Can I cancel my reservation?
I didn't use my ticket, can I use it later?
I would like to change the name on my ticket
Will I be charged a fee to cancel my reservation?
Will I be charged a fee to change my reservation?
What if I need to change my plans?
What is a schedule change?
How will I know there is a schedule change?
What if I don’t want the schedule change?
Change Flight Time or Departure/Destination
What should I expect if Frontier cancels or changes my flight?
How to cancel my trip?
Traveling with Children or Pets
Can I bring a stroller onboard?
Will I be charged a fee for bringing a stroller?
Can I bring a car seat onboard?
Do you allow pets on the plane?
What do I need to know if I am traveling with a small child?
Special Services
Is assistance available at the airport to get to and from the gate?
Are wheelchairs available at the airport?
Can a child travel alone?
May I bring oxygen on the plane?
May I bring medicine and/or medical devices on the plane?
May I bring a service animal or an emotional support animal with me on the plane?
Does Frontier allow transport of human remains?
Military Personnel
Add/Modify Special Services
What is Airport Agent Assistance?
Bags and Seats
Bags & Seats General Info
How much does Frontier charge for bags?
Do I have to pay to bring a carry-on bag?
Do I have to purchase a seat assignment?
How do I add bags or seats to my reservation?
When can I add bags or seats to my reservation?
What are the sizes and weight limits for bags?
Can I bring sporting or musical equipment with me?
What is the difference between a personal item and a carry-on?
Can I bring a firearm with me?
Bags - Delayed, Damage, and Missing Items
My bag is delayed, what should I do?
My bag has been damaged, what should I do?
What do I do if an item in my check bag is missing?
How much time do I have to report if I notice items missing from my bag?
Flight Status
How do I check the status of my flight?
How do I sign up for flight status email notification?
In-Flight
Do you offer Wi-Fi, TV, movies, or other in-flight entertainment?
Do you offer complimentary food and beverages in-flight?
How can I get my receipt for an In-Flight purchase?
FRONTIER Miles
How do I add my FRONTIER Miles number to my existing reservation?
How do I get FRONTIER Miles credit for a flight I've already taken?
What is FRONTIER Miles?
GOWILD! ALL-YOU-CAN-FLY PASS™
Discount Den
What is Discount Den?
Do I need to pay a subscription fee for Discount Den?
How does Kids Fly Free Work?
My kid just turned 15 yesterday and we are booking flight today, do they qualify for Kids Fly Free?
Airport Information
Does Frontier participate in TSA PreCheck or CBP Global Entry?
How do I enroll for TSA PreCheck?
How does TSA PreCheck work?
How do I add my Known Traveler Number (KTN) to my reservation?
What if TSA PreCheck isn't on my boarding pass?
How do I find my Known Traveler Number (KTN)?
Are traveling companions eligible for TSA PreCheck?
I didn't make my booking at flyfrontier.com, can I still use TSA PreCheck?
TSA Information
What is Airport Agent Assistance?
Website Feedback
My Account
How do I update my payment information?
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My Trip
Bundling Travel Extras
Online Travel Agency