Popular Articles

  1. Is there a customer service phone number I can call?

    For assistance regarding your travel, please call us at 801-401-9000 (24 hours a day, 7 days a week).
  2. How do I check the status of my flight?

    Visit Flight Status to view the details of your flight. For airport or terminal information, visit the airport terminal information tab on the left or visit our Airport Information page. ...
  3. Will I be charged a fee to change my reservation?

    Fares:   Please review our policy here . Did you purchase The WORKS ℠ ? Refundability is included with the purchase of the WORKS ℠ . Visit Flyfrontier.com and apply the value of your booking to your new ticket without any penalty , s...
  4. Will I be charged a fee to cancel my reservation?

    Within 24 hours of purchase:   All tickets may be canceled for a full refund up to 24 hours after the time of purchase. No cancellation fee applies. You can request a refund on your Manage my Booking page through logging into My Trips . Not...
  5. What is the difference between a personal item and a carry-on?

    Personal item : It cannot be larger than 14"H, 18"W, 8"D. These are usually purses, totes, computer bags, briefcases, small backpacks and diaper bags! This b ag must be no larger than 14”X18”x8” and fit under the...
  6. How do I add bags or seats to my reservation?

    You may purchase seats and bag at the time of booking and after booking. If you already purchased a ticket: Add seats and bags by navigating to  Manage Booking  in the navigation menu on our website. Then, se...
  7. Can a child travel alone?

    Beginning on November 1, 2018, children who are younger than 15 years old must travel with another passenger who is at least 15 years old and may not fly unaccompanied. For travel booking prior to November 1, 2018 for kids going on a solo tr...
  8. Orlando Airport (MCO)

    Orlando International Airport Gates:  Airside A, Gates 12-19 Ticket Counter:  Terminal A, Ticketing A Baggage Claim:  Terminal A, Level 2 Phone Number: 407-825-2001 Website: ...
  9. What is Discount Den?

    With a yearly Discount Den℠ subscription you will have exclusive access to Frontier’s lowest available fares (DEN DEALS) across our routes all year long. For the first year, the fee is $59.99 and then $59.99 for every subsequent year. The low...
  10. What if I need to change my plans?

    Fares:   If you would like to change your itinerary, log into My Trip to manage your booking. You may change or cancel tickets online or through Frontier reservations for an applicable fee per ticket found here plus, for changes, the diffe...