Popular Articles

  1. What does TSA allow and not allow on flights?

    Planning ahead and packing properly can make the TSA process much smoother. If you aren't sure if you can bring certain items or not, click the link to find out what is permissible and what isn't by the Transportation Security Administration. ...
  2. How to cancel my trip?

    If you need to cancel your travel plans, you can cancel your reservation on our website or app.   To cancel on the website go  to “ My Trips/Check-In ”.  Access your booking by entering  your “ Last Name ” and “ Confirmation Code ”, t...
  3. Do you offer complimentary food and beverages in-flight?

    We do offer food and beverages in-flight for purchase. These are not complimentary, as we would rather pass the cost-savings on to our customers by offering the lowest fares possible! Learn more about our business model at Why Fly Frontier...
  4. I can't remember my confirmation code

    For information on how to locate your confirmation code visit our confirmation code instructions page. If you provided an email address at the time of booking, you should have received a confirmation email shortly after booking. This also contain...
  5. How much does Frontier charge for bags?

    Depending on the date of travel, bag prices vary. Review our Bag Pricing . If you have already booked and are looking to purchase a bag, please visit our Bag Options page. *Note: Bags fees cannot be exchanged between bag types - from carry on...
  6. I want to submit a question, comment, or complaint

    We are working with full effort to give our customers Low Fares Done Right .  Please submit any questions, comments, or complaints through one of the following channels: Chat With Us Simply visit our Contact US page and click the flo...
  7. Can I bring a stroller onboard?

    You can bring a stroller, but once you take it to the gate, it must be checked from there. The stroller will be checked in free of charge. Learn more about traveling with family here . ...
  8. Website Feedback

    To contact us for customer service, please visit our contact page .  Please leave your suggestions below and we will use your feedback to help improve our FAQs.  ...
  9. May I have a receipt / Itinerary for my purchase?

    If you want to view, print or email you itinerary/receipt you can access through our website or our app.  At our website you can access “ My Trip ” using your “ Last Name” and the “ Confirmation Code” , and select “ Search” .     ...
  10. What if I didn't receive a booking confirmation?

    If you did not receive a booking confirmation, please be sure to do the following:   Check spam folder  If any Frontier email is in the spam folder, click "Not Spam"  Search for the email flights@emails.flyfrontier.com  Add flights@emails.fl...