Popular Articles

  1. May I bring a service animal or an emotional support animal with me on the plane?

    Last Updated: 06/28/2022 in Special Services
    Only dogs will be accepted as a service animal which are trained to do work or perform tasks for the benefit of a qualified individual with a disability. This includes psychiatric service animals. For complete details regarding required documentat...

  2. I didn't use my ticket, can I use it later?

    Last Updated: 02/25/2022 in Change & Cancel Policies
    Tickets must be canceled prior to the departure of the flight to keep their value. There is no refund for no-shows.   The ticket is lost, and no residual value is preserved. If you have a ticket credit with us, simply book your new flights on fl...

  3. I can't remember my confirmation code

    Last Updated: 02/26/2024 in My Booking My Trip
    For information on how to locate your confirmation code visit our confirmation code instructions page. If you provided an email address at the time of booking, you should have received a confirmation email shortly after booking. This also contain...

  4. How much does Frontier charge for bags?

    Last Updated: 02/27/2025 in Bags and Seats Bags & Seats General Info
    Depending on the date of travel, bag prices vary. Review our Bag Pricing . If you have already booked and are looking to purchase a bag, please visit our Bag Options page. *Note: Bags fees cannot be exchanged between bag types - from carry on...

  5. Do you offer complimentary food and beverages in-flight?

    Last Updated: 12/18/2018 in In-Flight
    We do offer food and beverages in-flight for purchase. These are not complimentary, as we would rather pass the cost-savings on to our customers by offering the lowest fares possible! Learn more about our business model at Why Fly Frontier...

  6. I want to submit a question, comment, or complaint

    Last Updated: 04/23/2024 in Contact Us
    We are working with full effort to give our customers Low Fares Done Right .  Please submit any questions, comments, or complaints through one of the following channels: Chat With Us Simply visit our Contact US page and click the flo...

  7. Can I bring a stroller onboard?

    Last Updated: 01/03/2025 in Traveling with Children or Pets
    If the stroller fits in the overhead bin, it is allowed onboard.  Learn more about traveling with family here . ...

  8. May I have a receipt / Itinerary for my purchase?

    Last Updated: 02/25/2022 in My Booking My Trip
    If you want to view, print or email you itinerary/receipt you can access through our website or our app.  At our website you can access “ My Trip ” using your “ Last Name” and the “ Confirmation Code” , and select “ Search” .     ...

  9. What if I didn't receive a booking confirmation?

    Last Updated: 10/23/2024 in My Booking My Trip
    If you did not receive a booking confirmation, please be sure to do the following:   Check spam folder  If any Frontier email is in the spam folder, click "Not Spam"  Search for the email flights@emails.flyfrontier.com  Add flights@emails.fl...

  10. What do I need to know if I am traveling with a small child?

    Last Updated: 12/04/2019 in Traveling with Children or Pets
    Frontier Airlines allows infants from seven days old up to the child’s second birthday to fly free of charge in an adult’s lap. An adult traveling with an infant in lap may carry a second personal item, such as a diaper bag, free of charge. C...