Popular Articles

  1. I didn't use my ticket, can I use it later?

    Last Updated: 02/25/2022 in Change & Cancel Policies
    Tickets must be canceled prior to the departure of the flight to keep their value. There is no refund for no-shows.   The ticket is lost, and no residual value is preserved. If you have a ticket credit with us, simply book your new flights on fl...

  2. Do you offer complimentary food and beverages in-flight?

    Last Updated: 05/30/2025 in In-Flight
    Food and drinks are available for purchase on board, but they are  not complimentary. This is part of how we keep fares low — by letting you choose only what you want, we’re able to offer more affordable pricing. If you’d like a snack or bevera...

  3. I want to submit a question, comment, or complaint

    Last Updated: 04/23/2024 in Contact Us
    We are working with full effort to give our customers Low Fares Done Right .  Please submit any questions, comments, or complaints through one of the following channels: Chat With Us Simply visit our Contact US page and click the flo...

  4. May I have a receipt / Itinerary for my purchase?

    Last Updated: 02/25/2022 in My Booking My Trip
    If you want to view, print or email you itinerary/receipt you can access through our website or our app.  At our website you can access “ My Trip ” using your “ Last Name” and the “ Confirmation Code” , and select “ Search” .     ...

  5. What if I didn't receive a booking confirmation?

    Last Updated: 06/03/2025 in My Booking My Trip
    If you haven’t received your booking confirmation, don’t worry — here are a few steps to help you locate it: •  Check your spam or junk folder  in case the email was filtered there • If you find a Frontier email in spam, mark it as  “Not Spam” ...

  6. What do I need to know if I am traveling with a small child?

    Last Updated: 06/03/2025 in Traveling with Children or Pets
    What should I know when traveling with a small child? •    Infants  under 2  can fly free on an adult’s lap ( must be at least 7 days old ) •    Adults with lap infants may bring a second personal item, like a diaper bag, at no charge •    Ch...

  7. How do I use a Voucher or ETC (Electronic Travel Certificate)?

    Last Updated: 02/14/2023 in My Booking Fares & Payment
    To use a voucher, simply book your new flight on FlyFrontier.com. Once you reach the payment screen, select " Frontier Voucher " and enter the voucher number. Please Note Vouchers are not redeemable for cash. Vouchers are valid for 90 d...

  8. Website Feedback

    Last Updated: 06/22/2017
    To contact us for customer service, please visit our contact page .  Please leave your suggestions below and we will use your feedback to help improve our FAQs.  ...

  9. Will I be charged a fee for bringing a stroller?

    Last Updated: 06/03/2025 in Traveling with Children or Pets
    Nope —  strollers and car seats can be checked for free . •You can use your stroller through the airport •It can be  gate-checked  and returned to you at your destination •These items  don’t count toward your carry-on or personal...

  10. Do I have to purchase a seat assignment?

    Last Updated: 05/27/2025 in Bags and Seats Bags & Seats General Info
    No, you do not have to purchase a seat assignement. If you purchased a  Basic Fare , a seat assignment is  not included . You can choose to purchase a seat: • At the time of booking • After booking • During check-in via the Frontier app ...