Popular Articles

  1. Do I have to pay to bring a carry-on bag?

    Our fares include one free personal item. Carry-on baggage is not included in your fare. You can purchase carry-on baggage at the time of booking and after booking. Please visit our Bag Options page for more information. M embers  with ...
  2. I want to submit a question, comment, or complaint

    We are working with full effort to give our customers Low Fares Done Right .  Please submit any questions, comments, or complaints through one of the following channels: Chat With Us Simply visit our Contact US page and click th...
  3. Website Feedback

    To contact us for customer service, please visit our contact page .  Please leave your suggestions below and we will use your feedback to help improve our FAQs.  ...
  4. How to cancel my trip?

    If you need to cancel your travel plans, you can cancel your reservation on our website or app.   To cancel on the website go  to “ My Trips/Check-In ”.  Access your booking by entering  your “ La...
  5. Can I bring a stroller onboard?

    You can bring a stroller, but once you take it to the gate, it must be checked from there. The stroller will be checked in free of charge. Learn more about traveling with family here . ...
  6. How do I use a Voucher or ETC (Electronic Travel Certificate)?

    To use a voucher, simply book your new flight on FlyFrontier.com. Once you reach the payment screen, select " Frontier Voucher " and enter the voucher number. Please Note Vouchers are not redeemable for cash. Vouchers are vali...
  7. What do I need to know if I am traveling with a small child?

    Frontier Airlines allows infants from seven days old up to the child’s second birthday to fly free of charge in an adult’s lap. An adult traveling with an infant in lap may carry a second personal item, such as a diaper bag, free ...
  8. May I have a receipt / Itinerary for my purchase?

    If you want to view, print or email you itinerary/receipt you can access through our website or our app.  At our website you can access “ My Trip ” using your “ Last Name” and the “ Confirmation Code&...
  9. How much does Frontier charge for bags?

    Depending on the date of travel, bag prices vary. Review our Bag Pricing . If you have already booked and are looking to purchase a bag, please visit our Bag Options page. *Note: Bags fees cannot be exchanged between bag types - from carry on t...
  10. What if I didn't receive a booking confirmation?

    If you did not receive a booking confirmation, please be sure to check your inbox & junk mail or spam folders for the following email address: no-reply@flyfrontier.com . Follow the link to access a copy of your receipt or Itinerary .  ...