Popular Articles

  1. I can't remember my confirmation code

    For information on how to locate your confirmation code visit our confirmation code instructions page. If you provided an email address at the time of booking, you should have received a confirmation email shortly after booking. This also contain...
  2. Will I be charged a fee for bringing a stroller?

    No, you will not be charged a fee for checking a stroller, or a car seat. By the way, you can use the stroller in the airport, and the gate agent will check it at the gate.  The stroller will be returned to you by our ramp agents at your desti...
  3. How do I add my Known Traveler Number (KTN) to my reservation?

    Enter your Known Traveler Number (KTN) when you book your flight on flyfrontier.com. This can be done on the Passenger Information page during the booking process.  Forgot to add your Known Traveler Number (KTN) when you booked?&n...
  4. May I bring medicine and/or medical devices on the plane?

    Medicines should be kept in your carry-on bag and not in your checked luggage. Medical devices can be kept in your checked luggage or in your carry-on, however they must not exceed allowable carry-on dimensions. Refer to www.tsa.gov for per...
  5. Can I get a refund if I cancel my flight?

    Within 24 hours of purchase:  If the date of travel is outside 7 days (168 hours), all tickets may be canceled for a full refund up to 24 hours from the time of purchase. No cancellation fee applies. You can request a refund on your Manage my...
  6. What is included in my fare?

    Our fares include: 1 Personal Item Change or Cancel option (will require a fee + fare difference) Same Day Confirmed Flight option (will require a fee ) Ticket Transfer option (might require a fee + fare difference) Interested in addin...
  7. How do I get FRONTIER Miles credit for a flight I've already taken?

    If travel was completed in the last 180 days, you may receive credit by logging into your account online and clicking the “Add Trips” button. Check your FRONTIER Miles account online to be sure your recent flights were not posted....
  8. How does Kids Fly Free Work?

    By joining our Discount Den® fare club, you not only get access to the lowest available fares, but now o n valid Kids Fly Free flights, one kid under 15 can fly for free for every adult Discount Den® fare purchase. Find more informatio...
  9. What is the difference between a personal item and a carry-on?

    Personal item : It cannot be larger than 14"H, 18"W, 8"D. These are usually purses, totes, computer bags, briefcases, small backpacks and diaper bags! This b ag must be no larger than 14”X18”x8”. Carry-on bag ...
  10. I am experiencing a website or app error, what should I do?

    Website or mobile app technical problems are frustrating.    If you are on the website ( flyfrontier.com ) try the following:   Make sure you are connected to the internet   Clear the website cache & browser...