Popular Articles

  1. Where can I find my history of payments, refunds, and credit card charges?

    You can access receipts of all of your payments, refunds and credit card charges online on the  My Trip page. Access your booking by entering your “ Last Name ” and “ Confirmation Code ” and click “ Search ”.         On the next page scroll d...
  2. Do I get a refund if my flight is changed or cancelled by Frontier?

    If you do not travel on the protection options we offer, you are eligible for a refund, to rebook, or to cancel and receive a credit shell valid for 5 years from date of cancellation. This refund will be for your fare, as well as any optional ser...
  3. Do I need to pay a subscription fee for Discount Den?

    Yes, there is an annual membership cost plus a new member enrollment fee, which gives you access to our lowest available fares all year long! These incredible deals are available for up to 9 people on your itinerary, as long as you are one of the p...
  4. How do I add my FRONTIER Miles number to my existing reservation?

    Adding your FRONTIER Miles number to your existing reservation is as easy as 1-2-3! 1. Retrieve your reservation and manage your booking by logging into My Trip . 2. Select Change Name Details .  Enter your FRONTIER Miles number and select ...
  5. What identification or documents do I need in order to travel?

    For travel within the U.S.: Travelers  18 and older  must present a valid, government-issued photo ID that includes: • Full name • Date of birth • Gender • Expiration date • A tamper-resistant feature Accepted forms of ID include: •  ...
  6. Do you offer coupons or discounts?

    We love to help you save money!  To see our current sales, visit our Online Deals . Want to be the first to hear about Frontier’s sales? Sign up today! For exclusive access to our lowest deals all year for you and up to 6 others on your reserva...
  7. Does Frontier participate in TSA PreCheck or CBP Global Entry?

    Yes! Frontier participates in TSA PreCheck®, which offers faster security screening at select airports. •    Add your Known Traveler Number (KTN) when booking or under Manage Trip   •    Global Entry members also receive TSA PreCheck benefits ...
  8. How do I update my contact information?

    If it is more than 24hrs from your departure you can update your contact information through our website. *These updates cannot be made through our mobile app. Go to  My Trips . Access your booking by entering your “ Last Name ” and “ Conf...
  9. My bag is delayed, what should I do?

    We sincerely apologize for the delay of your luggage, and for any inconvenience this may have caused.  To get your luggage back to you as quickly as possible, here's the next steps: Find a Frontier representative at the airport to report the del...
  10. I missed my flight, what do I do?

    If you miss your flight by not checking in or boarding on time, your ticket will be marked as a  No-Show Cancellation.  This means: Check-in  must be completed at least  60 minutes before departure Boarding  must be completed at least ...