Popular Articles

  1. My bag is delayed, what should I do?

    Last Updated: 06/10/2025 in Bags and Seats Bags - Delayed, Damage, and Missing Items
    If you find that your bag is delayed, please speak with a Frontier representative at the airport to report this incident. Keep in mind that delayed claims must be made within  4 hours  of arriving at your destination.  If you are unable to report...

  2. How do I add bags or seats to my reservation?

    Last Updated: 06/04/2025 in Bags and Seats Bags & Seats General Info
    You can purchase seats and bags during your initial booking—or anytime afterward—on both the FlyFrontier app and FlyFrontier.com. If you’ve already purchased your ticket:  Open the FlyFrontier app or go to 'Manage Trip' on FlyFrontier.com ...

  3. Does Frontier participate in TSA PreCheck or CBP Global Entry?

    Last Updated: 07/10/2025 in Airport Information
    Yes! Frontier participates in TSA PreCheck®, which offers faster security screening at select airports. •    Add your Known Traveler Number (KTN) when booking or under Manage Trip   •    Global Entry members also receive TSA PreCheck benefits ...

  4. Can I extend the validity of my voucher?

    Last Updated: 07/07/2025 in Vouchers
    Vouchers are not eligible for extensions. Most vouchers are valid for 90 days from the issue date and must be redeemed before they expire. Although they must be used before they expire, you can book travel as far out as Frontier’s schedule allows....

  5. What is not included in my fare?

    Last Updated: 06/04/2025 in My Booking Fares & Payment
    Our fares do not include: Refundability Pre-reserved seat assignment Carry-on bag Checked bag Priority Boarding Want to enjoy all the travel extras? See our bundle options. ...

  6. Frontier boarding process

    Last Updated: 07/10/2025 in Airport Information
    Whether you are a first time traveler or frequent flyer, here's what to expect during the boarding process.    Passengers with Special Needs — Anyone needing a wheelchair, and other boarding assistances. If you know you require assistance with...

  7. My flight is significantly delayed, what should I expect?

    Last Updated: 07/10/2025 in Change & Cancel Policies
    We understand that sometimes things  don't  go as planned.  If your flight is delayed by more than 3 hours (180 minutes) for domestic flights, or more than 6 hours (360 minutes)  for international flights, you will receive an email  ...

  8. Where is the mobile boarding pass available?

    Last Updated: 07/07/2025 in Check-In
    Mobile Check-In: Download our free mobile app for iOS and Android to check-in and get your mobile boarding pass with ease. If you have your mobile boarding pass in hand and are not checking a bag, or just have a carry-on, you can skip the ai...

  9. Can I bring a firearm with me?

    Last Updated: 09/13/2022 in Bags and Seats Bags & Seats General Info
    FIREARM AND AMMUNITION RULES Firearms, ammunition and firearm parts may be transported by passengers 18 years or older in a checked bag on domestic flights in the U.S., but are not allowed to be carried on to flights. To guarantee that your firear...

  10. Are wheelchairs available at the airport?

    Last Updated: 06/04/2025 in Special Services
    Yes!  To add a wheelchair to a booking, follow these steps .  At the airport, you can alert a skycap at curbside or a Frontier representative at the ticket counter. A wheelchair will then be provided for you. You may also let us know if you nee...