Popular Articles

  1. What is not included in my fare?

    Last Updated: 02/29/2024 in My Booking Fares & Payment
    Our fares do not include: Refundability Pre-reserved seat assignment Carry-on bag Checked bag Priority Boarding Do you want all the travel extras? Bundle and Save today! ...

  2. My bag is delayed, what should I do?

    Last Updated: 11/01/2023 in Bags and Seats Bags - Delayed, Damage, and Missing Items
    We sincerely apologize for the delay of your luggage, and for any inconvenience this may have caused.  To get your luggage back to you as quickly as possible, here's the next steps: Find a Frontier representative at the airport to report the delay...

  3. Can I extend the validity of my voucher?

    Last Updated: 12/18/2020 in Vouchers
    Based upon the terms and conditions, extensions are not permitted.  Vouchers are most often issued with a 90-day redemption period and must be redeemed prior to the expiration date.  However, travel can be booked as far out as Frontier’s published s...

  4. What is FRONTIER Miles?

    Last Updated: 01/09/2024 in FRONTIER Miles
    FRONTIER Miles  is the frequent flyer program from Frontier Airlines to reward customers for choosing Frontier for their travel needs. As a FRONTIER Miles member, you will earn Travel Miles and Elite Status Points for every purchase you make on Fly...

  5. What identification or documents do I need in order to travel?

    Last Updated: 04/15/2024 in My Booking My Trip
    For travel within the United States Travelers 18 years of age and older are required to show a valid, current U.S. federal or state-issued photo ID that contains the following: name, date of birth, gender, expiration date and a tamper-resistant f...

  6. I purchased a travel insurance plan when I was booking through your site, and I have a question about my insurance, who should I contact?

    Last Updated: 08/08/2023 in My Booking My Trip
    Please refer to, and review, the fulfillment that was emailed to you by the Travel Guard at the time of purchase. The email will include your Policy of Insurance and other details of your travel insurance plan. Should you have any questions after re...

  7. Are wheelchairs available at the airport?

    Last Updated: 04/07/2022 in Special Services
    Yes! While booking your reservation, simply select “ Add Special Services ” on the Traveler Details page, and choose the options you need. Once at the airport, you can alert a skycap at curbside or a Frontier representative at the ticket counter,...

  8. How do I update my contact information?

    Last Updated: 03/02/2022 in Contact Us
    If it is more than 24hrs from your departure you can update your contact information through our website. *These updates cannot be made through our mobile app. Go to  My Trips . Access your booking by entering your “ Last Name ” and “ Conf...

  9. What if TSA PreCheck isn't on my boarding pass?

    Last Updated: 12/18/2018 in Airport Information
    Make sure you added your Known Traveler Number (KTN) to your reservation. Additionally, ensure the KTN, name, date of birth and gender on the reservation are correct. If you have the correct information and KTN on your reservation and still do not h...

  10. I missed my flight, what do I do?

    Last Updated: 03/05/2024 in Change & Cancel Policies
    If you fail to check-in or to board your flight within the required time (check-in: 60 minutes prior to scheduled departure time; boarding: 20 minutes prior to scheduled departure time), your ticket will be deemed a No-Show Cancellation and cancelle...