Popular Articles

  1. Can I extend the validity of my voucher?

    Last Updated: 12/18/2020 in Vouchers
    Based upon the terms and conditions, extensions are not permitted.  Vouchers are most often issued with a 90-day redemption period and must be redeemed prior to the expiration date.  However, travel can be booked as far out as Frontier’s published s...

  2. What is not included in my fare?

    Last Updated: 06/04/2025 in My Booking Fares & Payment
    Our fares do not include: Refundability Pre-reserved seat assignment Carry-on bag Checked bag Priority Boarding Want to enjoy all the travel extras? See our bundle options. ...

  3. How do I add bags or seats to my reservation?

    Last Updated: 06/04/2025 in Bags and Seats Bags & Seats General Info
    You can purchase seats and bags during your initial booking—or anytime afterward—on both the FlyFrontier app and FlyFrontier.com. If you’ve already purchased your ticket:  Open the FlyFrontier app or go to 'Manage Trip' on FlyFrontier.com ...

  4. I purchased a travel insurance plan when I was booking through your site, and I have a question about my insurance, who should I contact?

    Last Updated: 08/08/2023 in My Booking My Trip
    Please refer to, and review, the fulfillment that was emailed to you by the Travel Guard at the time of purchase. The email will include your Policy of Insurance and other details of your travel insurance plan. Should you have any questions after re...

  5. What is FRONTIER Miles?

    Last Updated: 12/20/2024 in FRONTIER Miles
    FRONTIER Miles  is the frequent flyer program from Frontier Airlines to reward customers for choosing Frontier for their travel needs. As a FRONTIER Miles member, you will earn Travel Miles and Elite Status Points for every purchase you make on F...

  6. My flight is significantly delayed, what should I expect?

    Last Updated: 09/04/2024 in Change & Cancel Policies
    We know there are times when things  don’t  go as planned. In the event your flight is delayed more than 3 hours (180 minutes),  or your international flight is delayed more than 6 hours (360 minutes) ,  you will be sent a link to...

  7. Are wheelchairs available at the airport?

    Last Updated: 06/04/2025 in Special Services
    Yes!  To add a wheelchair to a booking, follow these steps .  At the airport, you can alert a skycap at curbside or a Frontier representative at the ticket counter. A wheelchair will then be provided for you. You may also let us know if you nee...

  8. What if TSA PreCheck isn't on my boarding pass?

    Last Updated: 12/18/2018 in Airport Information
    Make sure you added your Known Traveler Number (KTN) to your reservation. Additionally, ensure the KTN, name, date of birth and gender on the reservation are correct. If you have the correct information and KTN on your reservation and still do not h...

  9. How can I get my receipt for an In-Flight purchase?

    Last Updated: 05/30/2025 in In-Flight
    You can retrieve your receipt online anytime after your flight by visiting the Frontier Airlines Receipt Portal . Here’s how to find it: • Select your  payment type • Enter the required details, including your  flight number  (found on you...

  10. Can I bring a firearm with me?

    Last Updated: 09/13/2022 in Bags and Seats Bags & Seats General Info
    FIREARM AND AMMUNITION RULES Firearms, ammunition and firearm parts may be transported by passengers 18 years or older in a checked bag on domestic flights in the U.S., but are not allowed to be carried on to flights. To guarantee that your firear...