Popular Articles

  1. Will my family be seated together?

    Last Updated: 07/07/2025 in Traveling with Children or Pets
    Yes — if your reservation includes a child 13 or younger, we’ll guarantee they sit next to an accompanying adult (over 13) at no extra cost, as long as: You’re all on the same reservation Adjacent seats are available at booking You select...

  2. I am having trouble checking in, what should I do?

    Last Updated: 05/27/2025 in Check-In
    Website or  mob ile   app technical problems are frustrating , visit this page for troubleshooting. ...

  3. Can I purchase Travel Miles?

    Last Updated: 06/11/2025 in FRONTIER Miles Earning & Redeeming Miles
    Yes! You can buy miles for yourself or as a gift through our Buy and Gift Miles program.

  4. What is the difference between UpFront Plus℠, Premium, Preferred, and Standard seating?

    Last Updated: 07/07/2025 in Bags and Seats Bags & Seats General Info
    UpFront Plus ℠ is an aisle seat or window seat in the front two rows where the middle seat is empty.     Premium  is a seat with extra legroom.  Preferred  is a seat closer to the front of the plane.  Standard  is any seat that is not UpFr...

  5. Is assistance available at the airport to get to and from the gate?

    Last Updated: 06/06/2025 in Special Services
    Let us know if you need assistance at the airport, including boarding or exiting the aircraft.  While booking your reservation, simply select on “ Add Special Services ” on the Traveler Details page, and choose the options you need. Once at the...

  6. How do I add a child to my reservation?

    Last Updated: 06/10/2025 in Traveling with Children or Pets
    To add a child to your existing reservation, you’ll need help from one of our Customer Care agents — this change can’t be made online. You can start a live chat with an agent here: Chat with Us .  ...

  7. Does Frontier offer gift cards?

    Last Updated: 12/18/2018 in My Booking Fares & Payment
    Frontier Airlines currently does not offer any form of gift card that is purchasable by customers.

  8. Can I get a refund on a voucher if I cancel my reservation voluntarily?

    Last Updated: 07/07/2025 in Vouchers
    If you cancel voluntarily, any remaining value—after fees—goes back to the original form of payment. So if you used a voucher, the refund will be issued as a new voucher.

  9. May I bring oxygen on the plane?

    Last Updated: 06/04/2025 in Special Services
     Yes , but only certain types of oxygen equipment are allowed. Compressed liquefied oxygen tanks are not permitted on board or in checked baggage. Portable Oxygen Concentrators (POCs) that are approved by the FAA are allowed and may be used du...

  10. How Do I Use a Self-Service Kiosk at the Airport?

    Last Updated: 07/07/2025 in Airport Information
    Self-service kiosks make check-in quick and easy. Here’s how: Find a kiosk — Look for the free-standing screens near the check-in area Enter your info — Use your 6-character confirmation code (e.g., FLY123) Confirm your flight Add bags...