Popular Articles

  1. My bag has been damaged, what should I do?

    Last Updated: 02/20/2026 in Bags and Seats Bags - Delayed, Damage, and Missing Items
    Here’s what to do if your bag arrives damaged: Report damage within 4 hours of arrival to a Frontier representative at the airport If you were unable or could not report damage to a Frontier representative at the airport, submit a claim t...

  2. Is assistance available at the airport to get to and from the gate?

    Last Updated: 02/20/2026 in Special Services
    Let us know if you need assistance at the airport, including boarding or exiting the aircraft.  While booking your reservation, simply select on “ Add Special Services ” on the Traveler Details page, and choose the options you need. Once at the...

  3. May I bring oxygen on the plane?

    Last Updated: 02/20/2026 in Special Services
     Yes , but only certain types of oxygen equipment are allowed. Compressed liquefied oxygen tanks are not permitted on board or in checked baggage. Portable Oxygen Concentrators (POCs) that are approved by the FAA are allowed and may be used ...

  4. Can I change the name on my ticket?

    Last Updated: 02/20/2026 in Change & Cancel Policies
    You can request a name change if you're keeping the same itinerary. Here's how it works: To change the name only (same itinerary): • Pay any  fare difference  between your original ticket and the current fare • Pay a  $75 name change fee ...

  5. Can I get a refund on a voucher if I cancel my reservation voluntarily?

    Last Updated: 02/20/2026 in Vouchers
    If you cancel voluntarily, any remaining value—after fees—goes back to the original form of payment. So if you used a voucher, the refund will be issued as a new voucher.

  6. What should I know about nursing or traveling with formula and other baby items?

    Last Updated: 02/20/2026 in Traveling with Children or Pets
    We support nursing parents and families traveling with infants. Formula & Baby Items •    Formula, breast milk, toddler drinks, and baby food (including pouches) over 3.4 oz are allowed in carry-on bags •    Check TSA.gov for screening g...

  7. Can I get a refund on my bags?

    Last Updated: 02/20/2026 in Bags and Seats Bags & Seats General Info
    At this time, all optional services (bags and seats) are non-refundable.

  8. What is a schedule change?

    Last Updated: 02/20/2026 in Change & Cancel Policies
    A schedule change is a planned change that occurs prior to departure. Frontier Airlines may make some adjustments to accommodate changes to aircraft or routes. These adjustments can include one or more of the following: Changes to flight departu...

  9. How do I update my payment information?

    Last Updated: 02/20/2026 in My Account
    Keeping your payment info up to date makes booking flights and renewing your Discount Den® membership quick and easy. Here’s how to do it:  On the Frontier Website Go to Log in Page Enter your login details Once logged in, click your na...

  10. Can I have someone else use my voucher?

    Last Updated: 02/20/2026 in Vouchers
    Vouchers are non-transferrable and may only be redeemed in the name of the passenger to whom it was issued.  The name on the new reservation must match the voucher exactly.