Updated Articles

  1. Do I get a refund if my flight is changed or cancelled by Frontier?

    Last Updated: 06/17/2025 in Change & Cancel Policies
    If you do not travel on the protection options we offer, you are eligible for a refund, to rebook, or to cancel and receive a credit shell valid for 5 years from date of cancellation. This refund will be for your fare, as well as any optional ser...

  2. Can I get a refund if I cancel my flight?

    Last Updated: 06/17/2025 in Change & Cancel Policies
    Within 24 hours of purchase:  If the date of travel is outside 7 days (168 hours), all tickets may be canceled for a full refund up to 24 hours from the time of purchase. No cancellation fee applies. You can request a refund on your Manage my Bo...

  3. How to add or modify Special Services?

    Last Updated: 06/16/2025 in Special Services
    You can add or modify Special Service requests through the FlyFrontier website, mobile app or through our Accessibility Request Form . On flyfrontier.com  : Under My Trips & Travel Info in the navigation click Manage Trav...

  4. Can I cancel my reservation?

    Last Updated: 06/13/2025 in Change & Cancel Policies
    Yes — you can cancel your reservation online or in the Frontier mobile app. Cancel before your flight departs to avoid losing the value of your ticket. Most customers will pay a  $99 cancellation fee  per passenger, per direction. If t...

  5. What is Discount Den?

    Last Updated: 06/12/2025 in Discount Den
    Discount Den is Frontier’s Low Fare Travel Club !  Unlock lower fares for a full year   Get exclusive access to lower fares on every flight for a full year! No blackout dates.   Share the savings with up to 8 people   Book Disco...

  6. Do I need to pay a subscription fee for Discount Den?

    Last Updated: 06/12/2025 in Discount Den
    Yes, membership is $59.99/year after a $40 enrollment fee for new or returning members. Membership will automatically renew for successive one-year terms unless you cancel the membership before midnight, mountain standard time, on the final da...

  7. How do I update my payment information?

    Last Updated: 06/12/2025 in My Account
    Keeping your payment info up to date makes booking flights and renewing your Discount Den® membership quick and easy. Here’s how to do it:  On the Frontier Website Go to flyfrontier.com Click  Log In  and enter your login details Once log...

  8. How do I sign up for Discount Den?

    Last Updated: 06/12/2025 in Discount Den
    To sign up for Discount Den, visit the Discount Den Sign up page . Fill out the required information, including:  Email address and password  Contact details (name, date of birth, phone number, address) Payment information  Re...

  9. What is considered activity?

    Last Updated: 06/11/2025 in FRONTIER Miles
    To prevent your Miles from expiring, you’ll need to have accrual activity on your account at least once every 12 months. Here’s what counts: Booking on FlyFrontier.com: Every time you make a Frontier purchase, you can earn up to 20 Miles pe...

  10. Can I earn miles for tickets I purchase for other passengers?

    Last Updated: 06/11/2025 in FRONTIER Miles
    No, only the passenger named on the ticket can claim miles for flights flown. However, if you have any level of Elite Status or are a FRONTIER World Mastercard® holder, you may qualify to participate in our Family Pooling option. For more informat...