Updated Articles

  1. May I bring a service animal or an emotional support animal with me on the plane?

    Last Updated: 07/29/2025 in Special Services
    Only dogs are accepted as service animals on Frontier flights. These dogs must be individually trained to work or perform tasks for the benefit of a qualified individual with a disability. This includes psychiatric service dogs. Emotional suppor...

  2. How Do I Contact Frontier Airlines?

    Last Updated: 07/28/2025
    CUSTOMER SERVICE We’re here to help. Our agents are available  24/7 . You can reach our Customer Service team in the following ways: Call:  801-401-9000 Chat:  Start a live chat Text:  Message us on WhatsApp HUMAN RESOURCES The Fro...

  3. Can I get help with my FRONTIER Airlines World Mastercard account?

    Last Updated: 07/10/2025 in FRONTIER Miles Managing Your FRONTIER Miles
    Our FRONTIER Airlines World Mastercard is administered by Barclays. For questions about the use of your credit card or credit limit, feel free to reach out to Barclays directly. ...

  4. Do you allow pets on the plane and how do I add them to my reservation?

    Last Updated: 07/10/2025 in Traveling with Children or Pets
    Yes! We allow  domesticated dogs, cats, rabbits, guinea pigs, hamsters, and small household birds  on flights within the  U.S. for a one-way fee . Important guidelines: •Pets must stay in their travel container at all times •Checked pets a...

  5. How do I book a GoWild! flight?

    Last Updated: 07/10/2025 in GoWild! All-You-Can-Fly Pass
    Booking a GoWild! flight is quick and easy—whether you're using the Frontier website or the mobile app : Log in to your FRONTIER Miles account with a valid GoWild! Pass at FlyFrontier.com or in the Frontier mobile app. Search for your fli...

  6. How do I add my FRONTIER Miles number to my existing reservation?

    Last Updated: 07/10/2025 in FRONTIER Miles Earning & Redeeming Miles
    If you are on Flyfrontier.com: 1. Retrieve your reservation and manage your booking by logging into My Trip . 2. Select Change Name Details .  Enter your FRONTIER Miles number and select Continue . 3. Review the changes, select Confirm Ch...

  7. How and when do I check-in for my flight?

    Last Updated: 07/10/2025 in Check-In
    You can check in starting 24 hours before departure . Here’s how: Check-In Times Up to 24 hours before departure Arrive at the airport at least 2 hours early Check-In Cutoff Times Domestic and International flights:  60 ...

  8. How will I know there is a schedule change?

    Last Updated: 07/10/2025 in Change & Cancel Policies
    If you booked through  FlyFrontier.com  or the  Frontier app: •  We’ll notify you by email if there are any major changes to your flight. To ensure you receive updates, please make sure your contact information is current. You can also check you...

  9. What are the sizes and weight limits for bags?

    Last Updated: 07/10/2025 in Bags and Seats Bags & Seats General Info
    Baggage size and weight limits vary by type: Personal items  must be no larger than  14” H x 18” W x 8” D , including handles, wheels, and straps. These include purses, totes, computer bags, briefcases, and kids' backpacks. Carry-on bags...

  10. What do I do if an item is missing?

    Last Updated: 07/10/2025 in Bags and Seats Bags - Delayed, Damage, and Missing Items
    We're so sorry to hear that! We’re here to help.  Here's what you need to know: Missing an item from your checked bag? Click here Missing an item you left on board the aircraft or at the airport? Just fill out this form to report online . ...