Updated Articles

  1. What travel benefits are included with Elite Status?

    Last Updated: 10/01/2025 in FRONTIER Miles Managing Your FRONTIER Miles
    Elite Silver    Elite Silver Status is earned by accumulating 10,000 Elite Status Points in a calendar year and includes the following benefits free of charge:   Priority Customer Care online chat   No Change/...

  2. Frontier boarding process

    Last Updated: 10/01/2025 in Airport Information
    Passengers board in a series of groups to ensure a smooth and efficient boarding experience. Here’s how it works:  Preboarding Available to:  Customers with disabilities Active-duty U.S. Military personnel Families traveling with chil...

  3. What are the sizes and weight limits for bags?

    Last Updated: 09/19/2025 in Bags and Seats Bags & Seats General Info
    Baggage size and weight limits vary by type: Personal items  must be no larger than  14” H x 18” W x 8” D , including handles, wheels, and straps. These include purses, totes, computer bags, briefcases, and kids' backpacks. Carry-on bags...

  4. What if I can’t locate my confirmation code?

    Last Updated: 09/18/2025 in My Booking My Trip
    Your Frontier confirmation code is a 6-character combination of letters and numbers — for example:  FLY123 .     Where to Find It :   If you booked on  flyfrontier.com  or in  t he  Frontier app  ...

  5. How do I learn more about what travel insurance covers?

    Last Updated: 09/17/2025 in My Booking Partner Travel Services
    Review the email from Travel Guard sent when you purchased your plan  It includes your Policy of Insurance and full coverage details  For questions, contact Travel Guard using the phone number in your policy documents or visit the Travel ...

  6. How Do I Contact Frontier Airlines?

    Last Updated: 08/29/2025
    CUSTOMER SERVICE We’re here to help. Our agents are available  24/7 . You can reach our Customer Service team in the following ways: Call:  801-401-9000 Chat:  Start a live chat Text:  Message us on WhatsApp ...

  7. Can I bring my bicycle on the plane with me?

    Last Updated: 08/27/2025 in Bags and Seats Bags & Seats General Info
    Bicycles are not allowed on the plane as a carry-on item. You can however check a bicycle. Please review the Special and Fragile Items list for more information about how to check a bicycle or another unique object. ...

  8. Can I bring sporting or musical equipment with me?

    Last Updated: 08/27/2025 in Bags and Seats Bags & Seats General Info
    Yes — Frontier allows you to bring special, oversized, or fragile items like  sporting gear and musical instruments . These items may require special handling and may be subject to size or weight restrictions. For full details on what’s allowe...

  9. What if TSA PreCheck isn't on my boarding pass?

    Last Updated: 08/27/2025 in Airport Information
    If you have TSA PreCheck but don’t see it on your boarding pass, it may be due to one of the following reasons:  Profile information mismatch  – Your name, date of birth, and gender in your Frontier Airlines booking must exactly match what’s...

  10. How do I get FRONTIER Miles credit for a flight I've already taken?

    Last Updated: 08/07/2025 in FRONTIER Miles Earning & Redeeming Miles
    If  you’ve  flown on an eligible Frontier Airlines flight within the last  180 days  but  didn’t  add your FRONTIER Miles account number at booking,  don’t  worry—you can still earn miles for those flights!   Not a FRONTIER Mi...