Updated Articles

  1. What do I do if an item is missing from my checked bag

    Last Updated: 06/06/2025 in Bags and Seats Bags - Delayed, Damage, and Missing Items
    Is there an item missing from your checked bag? Submit a claim through our  online claim form   The more details you provide, the better we can assist in locating your item. ...

  2. Is assistance available at the airport to get to and from the gate?

    Last Updated: 06/06/2025 in Special Services
    Let us know if you need assistance at the airport, including boarding or exiting the aircraft.  While booking your reservation, simply select on “ Add Special Services ” on the Traveler Details page, and choose the options you need. Once at the...

  3. How can I book Group Travel?

    Last Updated: 06/04/2025 in My Booking Fares & Payment
    At this time, Frontier does not currently offer group travel (10 or more passengers on the same itinerary). If you’d like to travel in a larger group, we encourage you to make multiple reservations with up to nine passengers on each. Browse our deal...

  4. How do I add bags or seats to my reservation?

    Last Updated: 06/04/2025 in Bags and Seats Bags & Seats General Info
    You can purchase seats and bags during your initial booking—or anytime afterward—on both the FlyFrontier app and FlyFrontier.com. If you’ve already purchased your ticket:  Open the FlyFrontier app or go to 'Manage Trip' on FlyFrontier.com ...

  5. Can I use my companion travel benefit on Award Flights?

    Last Updated: 06/04/2025 in FRONTIER Miles Companion travel
    Yes, you can redeem Travel Miles for Award Flights and  utilize  your companion travel benefit.  However, please note that companion travel bookings using Travel Miles cannot be made on flyfrontier.com or through the mobile app at this time. ...

  6. Can I use the companion travel benefit on all flights?

    Last Updated: 06/04/2025 in FRONTIER Miles Companion travel
    The companion travel benefit is valid for all Frontier Airlines flights, except for bookings made through the  GoWild ! Pass program   Standard fare rules and conditions apply to all companion travel bookings.   ...

  7. What is not included in my fare?

    Last Updated: 06/04/2025 in My Booking Fares & Payment
    Our fares do not include: Refundability Pre-reserved seat assignment Carry-on bag Checked bag Priority Boarding Want to enjoy all the travel extras? See our bundle options. ...

  8. What is the difference between Economy, Premium, and Business bundles?

    Last Updated: 06/04/2025 in My Booking Bundling Travel Extras
    Our bundles are customized packages tailored to your trip and give you the ability to save on our most popular products like bags and seat selections. Each bundle includes different travel perks: Economy : Personal item, carry-on b...

  9. My bag has been damaged, what should I do?

    Last Updated: 06/04/2025 in Bags and Seats Bags - Delayed, Damage, and Missing Items
    Here’s what to do if your bag arrives damaged: Report damage within 4 hours of arrival to a Frontier representative at the airport If you were unable or could not report damage to a Frontier representative at the airport, submit a claim thr...

  10. What to do if my wheelchair or scooter is damaged?

    Last Updated: 06/04/2025 in Special Services
    Your Rights and Available Assistance Filing a Claim:  You have the right to file a claim with Frontier Airlines. Claims can be filed: Directly with an airport agent at the Frontier Airlines baggage service office. Online via our  bagga...