Updated Articles

  1. What if I can’t locate my confirmation code?

    Last Updated: 09/18/2025 in My Booking My Trip
    Your Frontier confirmation code is a 6-character combination of letters and numbers — for example:  FLY123 .     Where to Find It :   If you booked on  flyfrontier.com  or in  t he  Frontier app  ...

  2. How do I learn more about what travel insurance covers?

    Last Updated: 09/17/2025 in My Booking Partner Travel Services
    Review the email from Travel Guard sent when you purchased your plan  It includes your Policy of Insurance and full coverage details  For questions, contact Travel Guard using the phone number in your policy documents or visit the Travel ...

  3. How Do I Contact Frontier Airlines?

    Last Updated: 08/29/2025
    CUSTOMER SERVICE We’re here to help. Our agents are available  24/7 . You can reach our Customer Service team in the following ways: Call:  801-401-9000 Chat:  Start a live chat Text:  Message us on WhatsApp ...

  4. Can I bring my bicycle on the plane with me?

    Last Updated: 08/27/2025 in Bags and Seats Bags & Seats General Info
    Bicycles are not allowed on the plane as a carry-on item. You can however check a bicycle. Please review the Special and Fragile Items list for more information about how to check a bicycle or another unique object. ...

  5. What if TSA PreCheck isn't on my boarding pass?

    Last Updated: 08/27/2025 in Airport Information
    If you have TSA PreCheck but don’t see it on your boarding pass, it may be due to one of the following reasons:  Profile information mismatch  – Your name, date of birth, and gender in your Frontier Airlines booking must exactly match what’s...

  6. How do I get FRONTIER Miles credit for a flight I've already taken?

    Last Updated: 08/07/2025 in FRONTIER Miles Earning & Redeeming Miles
    If  you’ve  flown on an eligible Frontier Airlines flight within the last  180 days  but  didn’t  add your FRONTIER Miles account number at booking,  don’t  worry—you can still earn miles for those flights!   Not a FRONTIER Mi...

  7. How do I add my FRONTIER Miles number to my existing reservation?

    Last Updated: 08/07/2025 in FRONTIER Miles Earning & Redeeming Miles
    If you are on Flyfrontier.com: 1. Retrieve your reservation and manage your booking by logging into My Trip . 2. Select Change Name Details .  Enter your FRONTIER Miles number and select Continue . 3. Review the changes, select Confirm Ch...

  8. May I bring a service animal or an emotional support animal with me on the plane?

    Last Updated: 07/29/2025 in Special Services
    Only dogs are accepted as service animals on Frontier flights. These dogs must be individually trained to work or perform tasks for the benefit of a qualified individual with a disability. This includes psychiatric service dogs. Emotional suppor...

  9. Can I get help with my FRONTIER Airlines World Mastercard account?

    Last Updated: 07/10/2025 in FRONTIER Miles Managing Your FRONTIER Miles
    Our FRONTIER Airlines World Mastercard is administered by Barclays. For questions about the use of your credit card or credit limit, feel free to reach out to Barclays directly. ...

  10. Do you allow pets on the plane and how do I add them to my reservation?

    Last Updated: 07/10/2025 in Traveling with Children or Pets
    Yes! We allow  domesticated dogs, cats, rabbits, guinea pigs, hamsters, and small household birds  on flights within the  U.S. for a one-way fee . Important guidelines: •Pets must stay in their travel container at all times •Checked pets a...