Updated Articles

  1. What do I do if an item is missing?

    Last Updated: 07/10/2025 in Bags and Seats Bags - Delayed, Damage, and Missing Items
    We're so sorry to hear that! We’re here to help.  Here's what you need to know: Missing an item from your checked bag? Click here Missing an item you left on board the aircraft or at the airport? Just fill out this form to report online . ...

  2. Frontier boarding process

    Last Updated: 07/10/2025 in Airport Information
    Whether you are a first time traveler or frequent flyer, here's what to expect during the boarding process.    Passengers with Special Needs — Anyone needing a wheelchair, and other boarding assistances. If you know you require assistance with...

  3. Does Frontier participate in TSA PreCheck or CBP Global Entry?

    Last Updated: 07/10/2025 in Airport Information
    Yes! Frontier participates in TSA PreCheck®, which offers faster security screening at select airports. •    Add your Known Traveler Number (KTN) when booking or under Manage Trip   •    Global Entry members also receive TSA PreCheck benefits ...

  4. My flight is significantly delayed, what should I expect?

    Last Updated: 07/10/2025 in Change & Cancel Policies
    We understand that sometimes things  don't  go as planned.  If your flight is delayed by more than 3 hours (180 minutes) for domestic flights, or more than 6 hours (360 minutes)  for international flights, you will receive an email  ...

  5. Do I get a refund if my flight is changed or cancelled by Frontier?

    Last Updated: 07/10/2025 in Change & Cancel Policies
    Yes, i f   you  didn’t  take your Frontier flight  which experienced a cancellation or significant schedule change or delay (greater than 3 hours for domestic flights, or greater than 6 hours for international flights ), or   d...

  6. My flight is delayed less than 3 hours, what should I expect?

    Last Updated: 07/10/2025 in Change & Cancel Policies
    If your flight is delayed by less than 3 hours, we recommend checking the most up-to-date flight information by visiting our Flight Status page   or using the Frontier mobile app. This will provide real-time updates on your d...

  7. Can I get a refund if I cancel my flight?

    Last Updated: 07/10/2025 in Change & Cancel Policies
    Frontier tickets are  generally  non-refundable .   Refund to  original  form of payment is only available if:   Refund within 24 Hours of Booking:  You cancel within 24 hours of  booking  and your flight is 7 or m...

  8. Can I use multiple vouchers on the same reservation?

    Last Updated: 07/07/2025 in Vouchers
    Yes! You can apply more than one voucher when booking on flyfrontier.com or in Frontier app. At the payment screen, select “Frontier Voucher”, enter each voucher number, and click Retrieve.

  9. Can I apply my voucher to an existing reservation?

    Last Updated: 07/07/2025 in Vouchers
    Vouchers can only be used at the time of booking and can’t be applied to an existing reservation.

  10. I did not get to use the entire amount of my voucher on my previous reservation. I want to use the remaining value on a new booking.

    Last Updated: 07/07/2025 in Vouchers
    Frontier vouchers are generally one-time use, meaning any unused value at the time of booking is not retained and cannot be applied to future reservations. However, some voucher types are reusable until the full value is used. The type of voucher ...