Updated Articles

  1. Can I get a refund for bags or seats?

    Optional services, including bags and seat selections, are generally non-refundable once purchased. However, if you paid for a service and we were unable to provide it—for example, due to a cancellation, significant schedule change, or othe...
  2. Do you allow pets on the plane and how do I add them to my reservation?

    Yes! We allow  domesticated dogs, cats, rabbits, guinea pigs, hamsters, and small household birds  on flights within the  U.S. for a one-way fee . Pets travel in the cabin with you — we do not transport pets in the cargo hold. Important guid...
  3. How do I use a Companion Certificate?

    To use a Companion Certificate, start by booking a flight and searching for a round-trip fare with two or more passengers. If you have a Companion Certificate available, a notification will appear at the top of the Flight Selection page indicatin...
  4. Can I receive Miles and Points for travel completed prior to enrolling in the FRONTIER Miles program?

    Yes, so long as travel was completed within 180 days, you may receive Miles and Points for travel completed prior to joining.   ...
  5. What is the Frontier Miles Buy Back?

    The buy back program provides an option for members to buy back/reinstate miles that expired for a low reinstatement fee. The cost to reinstate miles is based on the below chart:                  Expired Miles                         ...
  6. My Travel Miles expired, why did I not receive any notifications?

    We do our best to keep members informed. To receive expiration notifications, you’ll need a valid email address on your profile and must be opted in to receive communications. We recommend taking the following steps to ensure the delivery of state...
  7. Military Personnel Bags

    ACTIVE MILITARY PERSONNEL BAGS Frontier welcomes U.S. military service members onboard. Active U.S. military personnel and their accompanying spouse and children, when the active‑duty member is present and traveling on the same itinerary, and ...
  8. What form of payment does Frontier accept?

    Frontier Airlines accepts the following payment methods : Credit and Debit Cards: Visa, MasterCard, American Express, Discover Monthly Payments: Available through FlexPay at checkout. You can find more details on this option by visiting...
  9. What travel benefits are included with Elite Status?

    Elite Silver    Elite Silver Status is earned by accumulating 10,000 Elite Status Points in a calendar year and includes the following benefits free of charge:   Priority Customer Care online chat   No Change/Ca...
  10. How much does Frontier charge for bags?

    Every ticket purchased through Frontier includes a free personal item. Carry-on and checked bags can be purchased individually or as a part of the bundle. Bag prices vary depending on your travel dates and when you purchase them. For the most accu...