Updated Articles

  1. Will I get my voucher back if my flight is cancelled?

    Last Updated: 07/07/2025 in Vouchers
    Yes - if Frontier cancels or significantly changes your flight, your voucher can be reissued with a new 90-day validity period.

  2. What is the difference between UpFront Plus℠, Premium, Preferred, and Standard seating?

    Last Updated: 07/07/2025 in Bags and Seats Bags & Seats General Info
    UpFront Plus ℠ is an aisle seat or window seat in the front two rows where the middle seat is empty.     Premium  is a seat with extra legroom.  Preferred  is a seat closer to the front of the plane.  Standard  is any seat that is not UpFr...

  3. Military Personnel Bags

    Last Updated: 07/07/2025 in Bags and Seats Bags & Seats General Info
    ACTIVE MILITARY PERSONNEL BAGS Frontier welcomes U.S. military  service members   onboard. Active U.S. military personnel and their accompanying spouse and children, when presenting either a valid/unexpired  C...

  4. What is my travel credit number?

    Last Updated: 07/07/2025 in My Booking Fares & Payment
    Your travel credit will be the confirmation code from your original booking. This is a combination of six characters – letters and numbers.   

  5. How do I cancel my Discount Den Membership?

    Last Updated: 07/07/2025 in Discount Den
    You may cancel your Membership in DISCOUNT DEN® at any time by selecting the unsubscribe option within your FRONTIER Miles account profile on the Site. Go to Flyfrontier.com, click on the “Account Sign In” link, and log in to your account. Then cl...

  6. How to combine Frontier Miles accounts?

    Last Updated: 07/07/2025 in FRONTIER Miles Managing Your FRONTIER Miles
    If you have duplicate FRONTIER Miles accounts, we can help with merging them. You can give us a call at 801-401-9000 or Chat with Us to initiate the process.

  7. How to cancel FRONTIER Miles account?

    Last Updated: 07/07/2025 in FRONTIER Miles Managing Your FRONTIER Miles
    If you wish to cancel your FRONTIER Miles membership, we can help with this request. You can give us a call at 801-401-9000 or Chat with Us to initiate the process.

  8. Where can I buy a Frontier bundle?

    Last Updated: 07/07/2025 in My Booking Bundling Travel Extras
    Adding a bundle to save on your favorite items is easy! When you book a flight on flyfrontier.com or the Frontier app you will have the option to add your customized bundle to your cart and purchase at checkout. 

  9. Can I get a refund on a voucher if I cancel my reservation voluntarily?

    Last Updated: 07/07/2025 in Vouchers
    If you cancel voluntarily, any remaining value—after fees—goes back to the original form of payment. So if you used a voucher, the refund will be issued as a new voucher.

  10. Can I extend the validity of my voucher?

    Last Updated: 07/07/2025 in Vouchers
    Vouchers are not eligible for extensions. Most vouchers are valid for 90 days from the issue date and must be redeemed before they expire. Although they must be used before they expire, you can book travel as far out as Frontier’s schedule allows....