Updated Articles

  1. What Should I Do If I Need Extra Seat Space?

    Last Updated: 06/10/2025 in Special Services
    If you are unable to lower both armrests and/or compromise any portion of adjacent seat or aisle you should book two seats prior to travel . The armrest is considered to be the definitive boundary between seats. Additionally, armrests (when fully...

  2. My bag is delayed, what should I do?

    Last Updated: 06/10/2025 in Bags and Seats Bags - Delayed, Damage, and Missing Items
    If you find that your bag is delayed, please speak with a Frontier representative at the airport to report this incident. Keep in mind that delayed claims must be made within  4 hours  of arriving at your destination.  If you are unable to report...

  3. How can Frontier assist travelers who are hard of hearing or visually impaired?

    Last Updated: 06/10/2025 in Special Services
    If you need assistance for a customer who is deaf/hard of hearing, or is blind/sight impaired, please let us know how we can assist: Add your request when booking, or update it later through Manage Trips At the airport or onboard, let a Fr...

  4. Are there any restrictions on how many bags I can bring?

    Last Updated: 06/10/2025 in Bags and Seats Bags & Seats General Info
    Yes—there are limits on how many bags you can bring, and they vary by type: Carry-On Bags: You’re allowed one carry-on bag and one personal item (such as a purse, tote, laptop bag, briefcase, diaper bag, or small backpack), in line with FAA...

  5. My flight is significantly delayed, what should I expect?

    Last Updated: 06/10/2025 in Change & Cancel Policies
    We understand that sometimes things don't go as planned.  If your flight is delayed by more than 3 hours (180 minutes) for domestic flights, or more than 6 hours (360 minutes)  for international flights, you will receive an email  with a link to...

  6. What does TSA allow and not allow on flights?

    Last Updated: 06/10/2025 in My Booking My Trip
    The Transportation Security Administration (TSA) has specific rules about what you can and cannot bring in your carry-on and checked bags. Here are a few key guidelines: Liquids in carry-ons  must follow the  3-1-1 rule : containers must be ...

  7. How do I find and add my Known Traveler Number to my reservation?

    Last Updated: 06/10/2025 in My Booking My Trip
    If you're a member of a Trusted Traveler Program, your  Known Traveler Number (KTN)  — also called your  PASS ID  — is printed on the back of your membership card. You can also find it by logging into your GOES or TTP account. To add your KTN ...

  8. My voucher isn't working, what do I do?

    Last Updated: 06/10/2025 in Vouchers
    If your voucher isn’t applying, here are a few things to check: •  Most vouchers and credits are valid for 90 days from the date issued •  Travel must be booked (not completed) before the expiration date •  Some vouchers are ...

  9. Where can I find my Voucher number?

    Last Updated: 06/10/2025 in Vouchers
    Your  17-digit voucher number  is included in the email sent by Frontier after your original booking. Here’s how to find it: • Check the inbox linked to your  Frontier Miles account  or the one used when booking • Search for the s...

  10. Why is my voucher not applying correctly for the full amount?

    Last Updated: 06/10/2025 in Vouchers
    If your voucher isn’t covering the full cost of your booking, that’s totally normal— most vouchers apply to airfare only.  They typically  don’t cover taxes, fees, or optional extras  like bags or seat selections. Be sure to check the  terms a...