Updated Articles

  1. When will I be charged the automatic renewal fee?

    Your confirmation email contains the date on which your pass expires and will auto-renew.
  2. What do I do if an item is missing?

    We're so sorry to hear that! We’re here to help.  Here's what you need to know: Missing an item from your checked bag? Click here Missing an item you left on board the aircraft or at the airport? Just fill out this form to report online . ...
  3. My bag has been damaged, what should I do?

    We're sorry to hear that your bag has been damaged, and we want to do everything we can do to make it better. Please keep in mind there are some things we are not responsible for. Here's what you need to know: If your bag is damaged, find a Fronti...
  4. What forms of payment does Frontier allow for in-flight purchases?

    During flight, Frontier Airlines currently accepts Discover, Visa, MasterCard, and American Express credit cards. Frontier Airlines also accepts payment in the form of Apple Pay, Google Pay, and Samsung Pay.  At this time Frontier Airlines does not...
  5. Traveling with a Wheelchair

    Wheelchairs and Mobility Devices Wheelchairs (manual or electric, folding, non-folding, or collapsible), scooters, and other mobility devices (walkers, canes, and crutches) are allowed items that can be brought onto the aircraft either in the car...
  6. Smart Luggage

    Smart bags are typically a hard-shell case that has built-in electronic capabilities for one or more purposes. Examples are USB charging ports, a built-in scale, Wi-Fi, TSA-approved locks, as well as the ability to transmit its location via GPS and ...
  7. How can I book Group Travel?

    At this time, Frontier does not currently offer group travel (10 or more passengers on the same itinerary). If you’d like to travel in a larger group, we encourage you to make multiple reservations with up to nine passengers on each. Browse our deal...
  8. I purchased a travel insurance plan when I was booking through your site, and I have a question about my insurance, who should I contact?

    Please refer to, and review, the fulfillment that was emailed to you by the Travel Guard at the time of purchase. The email will include your Policy of Insurance and other details of your travel insurance plan. Should you have any questions after re...
  9. Self-Service Kiosks

    Many airports have introduced a self-serve kiosk. The self-service kiosks can be used to self-tag your checked bags. Here is how to use the self-service kiosks at the airport.  1. Locate the kiosks : you will see a row of kiosks, which look like...
  10. Can I bring a battery-powered wheelchair or mobility aid on the plane?

    Federal regulations allow a lithium ion, spillable (wet cell) or non-spillable (dry cell) battery to remain installed only if it is securely attached to the mobility device, the battery housing provides protection from damage, and the terminals are ...