Updated Articles

  1. My bag is delayed, what should I do?

    We sincerely apologize for the delay of your luggage, and for any inconvenience this may have caused.  To get your luggage back to you as quickly as possible, here's the next steps: Find a Frontier representative at the airport to report the delay...
  2. What forms of payment does Frontier allow for in-flight purchases?

    During flight, Frontier Airlines currently accepts Discover, Visa, MasterCard, and American Express credit cards. Frontier Airlines also accepts payment in the form of Apple Pay, Google Pay, and Samsung Pay.  At this time Frontier Airlines does not...
  3. Traveling with a Wheelchair

    Wheelchairs and Mobility Devices Wheelchairs (manual or electric, folding, non-folding, or collapsible), scooters, and other mobility devices (walkers, canes, and crutches) are allowed items that can be brought onto the aircraft either in the car...
  4. Smart Luggage

    Smart bags are typically a hard-shell case that has built-in electronic capabilities for one or more purposes. Examples are USB charging ports, a built-in scale, Wi-Fi, TSA-approved locks, as well as the ability to transmit its location via GPS and ...
  5. How can I book Group Travel?

    At this time, Frontier does not currently offer group travel (10 or more passengers on the same itinerary). If you’d like to travel in a larger group, we encourage you to make multiple reservations with up to nine passengers on each. Browse our deal...
  6. I purchased a travel insurance plan when I was booking through your site, and I have a question about my insurance, who should I contact?

    Please refer to, and review, the fulfillment that was emailed to you by the Travel Guard at the time of purchase. The email will include your Policy of Insurance and other details of your travel insurance plan. Should you have any questions after re...
  7. Self-Service Kiosks

    Many airports have introduced a self-serve kiosk. The self-service kiosks can be used to self-tag your checked bags. Here is how to use the self-service kiosks at the airport.  1. Locate the kiosks : you will see a row of kiosks, which look like...
  8. Can I bring a battery-powered wheelchair or mobility aid on the plane?

    Federal regulations allow a lithium ion, spillable (wet cell) or non-spillable (dry cell) battery to remain installed only if it is securely attached to the mobility device, the battery housing provides protection from damage, and the terminals are ...
  9. What if I don’t want the schedule change?

    Most schedule changes are minor, but if the changes don’t work for you, other flight options may be available. If a schedule change occurs, a notification will be sent to your email. If your schedule change is significant, there will be options avai...
  10. How will I know there is a schedule change?

    If you booked through flyfrontier.com or the Frontier Airlines mobile app, we will send you an email to let you know about any significant changes to your booking and any available options. It is important that we have your current information to co...