Updated Articles

  1. What is Family Pooling?

    Last Updated: 01/08/2024 in FRONTIER Miles
    Family Pooling is a way for a group of up to 8 people to share their FRONTIER Miles . The eligible FRONTIER Miles member opens the family pool and becomes the "head". The head of the pool can invite up to 8 friends & family members to join and...

  2. Can I bring my bicycle on the plane with me?

    Last Updated: 12/21/2023 in Bags and Seats Bags & Seats General Info
    Bicycles are not allowed on the plane as a carry-on item. You can however check a bicycle. Please review the Special and Fragile Items list for more information about how to check a bicycle or another unique object. ...

  3. How do I submit a special service request for a passenger that requires special services?

    Last Updated: 12/19/2023 in Special Services
    There are a few ways to add a special services request. For information about how to add a special service request, visit our Add/Modify special services   page. If you need additional services that are available you can request it by filling ou...

  4. Frontier boarding process

    Last Updated: 11/30/2023 in Airport Information
    Whether you are a first time traveler or frequent flyer, here's what to expect during the boarding process.    Passengers with Special Needs — Anyone needing a wheelchair, and other boarding assistances. If you know you require assistance with b...

  5. Am I able to use my GoWild! Pass to make a booking outside of 24 hours for domestic/10 days for international travel?

    Last Updated: 11/21/2023 in GoWild! All-You-Can-Fly Pass
    Yes! Plan ahead and book select flights early, simply search & choose GoWild! when available. A GoWild! Early Booking charge may apply.

  6. How do I book a GoWild! flight?

    Last Updated: 11/21/2023 in GoWild! All-You-Can-Fly Pass
    Step 1 : Log in with your FRONTIER Miles account with a valid GoWild! Pass at FlyFrontier.com (not the Frontier mobile app) Step 2 : Search for a flight to see the GoWild! Pass seats available Step 3 : You will see 3 different options for...

  7. What happens if I’m the GoWild! pass holder who flies the most using the summer or annual pass?

    Last Updated: 11/16/2023 in GoWild! All-You-Can-Fly Pass
    Go for it!

  8. If a flight booked using a GoWild! pass is canceled by Frontier or otherwise operationally disrupted, what happens? Will I be rebooked?

    Last Updated: 11/16/2023 in GoWild! All-You-Can-Fly Pass
    Air travel on Frontier, including GoWild! Pass travel, is governed by Frontier’s Contract of Carriage and other documents as detailed in the GoWild! Pass Terms and Conditions. Frontier’s Customer Service Plan provides details on how Frontier handle...

  9. When will I be charged the automatic renewal fee?

    Last Updated: 11/16/2023 in GoWild! All-You-Can-Fly Pass
    Your confirmation email contains the date on which your pass expires and will auto-renew.

  10. What do I do if an item is missing?

    Last Updated: 11/01/2023 in Bags and Seats Bags - Delayed, Damage, and Missing Items
    We're so sorry to hear that! We’re here to help.  Here's what you need to know: Missing an item from your checked bag? Click here Missing an item you left on board the aircraft or at the airport? Just fill out this form to report online . ...