Updated Articles

  1. What information must I provide to receive the free checked bag benefit?

    Last Updated: 08/14/2024 in Bags and Seats FRONTIER Airlines World Mastercard Free Checked Bag Benefit
    Simply provide your FRONTIER Miles Program Account number associated with your card when making reservations to enjoy the free checked bag benefit.   ...

  2. Can I get this benefit at check-in?

    Last Updated: 08/14/2024 in Bags and Seats FRONTIER Airlines World Mastercard Free Checked Bag Benefit
    Absolutely! You can use the benefit when checking in via the Frontier Airlines mobile app or at FlyFrontier.com. If checking in at the airport, visit the check-in counter to have your free checked bags processed; a $25 fee may apply  if  talking...

  3. What if I have Elite Platinum Status, or Elite Diamond Status with Frontier Airlines?

    Last Updated: 08/14/2024 in Bags and Seats FRONTIER Airlines World Mastercard Free Checked Bag Benefit
    Platinum Status:  1 st  40   lb  checked bag  is free ;  2 nd  4 0  lb  checked bag  is free (with card)   Diamond Status:  1 st   4 0   lb  checked bag  is free ;  2 nd   4 0  lb  che...

  4. When do I need to check in for my flight?

    Last Updated: 06/05/2024 in Check-In
    We don't want you to miss your flight! Check-In Times: For most flights, you can check in on the Frontier app starting 24 hours before your flight's scheduled departure time.  We recommend you arrive at least 2 hours before departure to ensu...

  5. How do I use a flight credit?

    Last Updated: 05/17/2024 in My Booking Fares & Payment
    To use a  flight  credit from an  unflown  flight, simply book your new flight on Flyfrontier.com.  Once you reach the payment screen, select " Credit with Frontier "   and enter the   confirmation code from the origin...

  6. What happens if I no-show or can't make a flight for a ticket booked with a GoWild! Pass?

    Last Updated: 05/15/2024 in GoWild! All-You-Can-Fly Pass
    No-shows hurt your fellow travelers by taking seats out of inventory that someone else could otherwise use. If you no longer plan to travel on the itinerary you booked using your GoWild! Pass, be sure to cancel your booking as soon as possible pr...

  7. Do I earn Elite Status Points and Travel Miles for my GoWild! Pass ticket purchases?

    Last Updated: 05/09/2024 in GoWild! All-You-Can-Fly Pass
    Yes, you will earn miles and points on all GoWild! eligible purchases. 

  8. I'm already a Frontier Miles elite member. Do I enjoy my elite benefits on tickets booked using a GoWild! Pass?

    Last Updated: 05/09/2024 in GoWild! All-You-Can-Fly Pass
    Yes, your Elite member benefits are applicable to GoWild! Pass travel.

  9. How Do I Contact Frontier Airlines?

    Last Updated: 04/23/2024 in Contact Us
    CUSTOMER SERVICE Do you have general travel questions, need help with an existing reservation or want to submit a question, comment or complaint? Visit our  customer service page  for our contact options. HUMAN RESOURCES The Frontier Airlines H...

  10. I want to submit a question, comment, or complaint

    Last Updated: 04/23/2024 in Contact Us
    We are working with full effort to give our customers Low Fares Done Right .  Please submit any questions, comments, or complaints through one of the following channels: Chat With Us Simply visit our Contact US page and click the flo...