Updated Articles

  1. My bag has been damaged, what should I do?

    Last Updated: 06/04/2025 in Bags and Seats Bags - Delayed, Damage, and Missing Items
    Here’s what to do if your bag arrives damaged: Report damage within 4 hours of arrival to a Frontier representative at the airport If you were unable or could not report damage to a Frontier representative at the airport, submit a claim thr...

  2. What to do if my wheelchair or scooter is damaged?

    Last Updated: 06/04/2025 in Special Services
    Your Rights and Available Assistance Filing a Claim:  You have the right to file a claim with Frontier Airlines. Claims can be filed: Directly with an airport agent at the Frontier Airlines baggage service office. Online via our  bagga...

  3. Does Frontier allow transport of human remains?

    Last Updated: 06/04/2025 in Special Services
    No,  Frontier does not accept human remains for shipment. Cremated remains (human or animal), however, may be carried if the container is made of a material like wood or plastic that can be screened by TSA. TSA will not open the con...

  4. May I bring oxygen on the plane?

    Last Updated: 06/04/2025 in Special Services
     Yes , but only certain types of oxygen equipment are allowed. Compressed liquefied oxygen tanks are not permitted on board or in checked baggage. Portable Oxygen Concentrators (POCs) that are approved by the FAA are allowed and may be used du...

  5. When I book through an Online Travel Agency, how do I ensure I receive flight alerts and updates?

    Last Updated: 06/04/2025 in My Booking Online Travel Agency
    To make sure you get important flight updates, follow these quick steps: Go to flyfrontier.com or Frontier app  and open the My Trip page Enter your last name and confirmation code   Confirm or update your email address and phone numb...

  6. Are wheelchairs available at the airport?

    Last Updated: 06/04/2025 in Special Services
    Yes!  To add a wheelchair to a booking, follow these steps .  At the airport, you can alert a skycap at curbside or a Frontier representative at the ticket counter. A wheelchair will then be provided for you. You may also let us know if you nee...

  7. I booked through an Online Travel Agency and received multiple confirmation codes, which one do I use?

    Last Updated: 06/04/2025 in My Booking Online Travel Agency
    If you booked through a third-party site, you may receive more than one confirmation code: • You’ll likely get both a  Frontier confirmation code  and one from the travel agency • When managing your trip or checking in, use the  6-character F...

  8. May I bring medicine and/or medical devices on the plane?

    Last Updated: 06/04/2025 in Special Services
    Yes. You are allowed to bring both medicine and medical devices on board. Medicine should always  be packed in your carry-on bag, not in checked luggage. This ensures you have access to it during the flight and protects it from temperature cha...

  9. I am having trouble logging into my account, what do I do?

    Last Updated: 06/04/2025 in My Account
    No worries—it happens! You can reset your password  on the website or in the app : • Select  Log in or sign up . • Tap or click  Forgot Password? • Enter the  email address  or  FRONTIER Miles number  linked to your account. ◦ Not sure if ...

  10. May I bring a service animal or an emotional support animal with me on the plane?

    Last Updated: 06/04/2025 in Special Services
    Only dogs are accepted as service animals on Frontier flights. These dogs must be individually trained to work or perform tasks for the benefit of a qualified individual with a disability. This includes psychiatric service dogs. Emotional suppor...