Updated Articles

  1. How do I get my free checked bags when booking?

    To use your free checked bag benefit, make sure to book your tickets directly through FlyFrontier.com or the Frontier Airlines Mobile App as a  Frontier Airlines World Mastercard®  credit cardmember. Tickets purchased from third parties (e.g., Exp...
  2. Are authorized users on the account eligible for the free checked bag benefit?

    Authorized users on a  Frontier Airlines World Mastercard®  account are not eligible for the free checked bag benefit. This benefit applies only to the primary Frontier Airlines World Mastercard® credit cardmember. Authorized users will not automa...
  3. What if when booking, I am not seeing the two free checked bags?

    Ensure you are logged into the Frontier Miles account linked to your  Frontier Airlines World Mastercard®  credit card to see your free checked bags.
  4. How does the free checked bag benefit interact with other offers and promotions?

    Our promotions and benefits are designed to provide great value on their own; however, the free checked bag benefit for  Frontier Airlines World Mastercard® credit card members is not stackable with other offers, deals, or promotions. For exampl...
  5. Does Frontier ship cargo, freight, or packages?

    No. Frontier does not ship cargo and does not offer cargo, freight, or package-shipping services.
  6. What happens if I close my Frontier Airlines World Mastercard credit card account?

    If you close or cancel your Frontier Airlines World Mastercard credit card account, the free checked bag benefit will no longer be available.
  7. How can I get my purchase receipt or itinerary resent to me via email or printed?

    You can access your purchase receipt, itinerary, or confirmation email in two ways only: through the Frontier website or the FlyFrontier app. On the flyfrontier.com  website: Go to Manage Trip Enter your Last Name and Confirmation C...
  8. How do I access my insurance policy or learn what my travel insurance covers?

    Review the email from Travel Guard sent when you purchased your travel insurance plan. It includes your Policy of Insurance and full coverage details. Check the Travel Guard email sent when you purchased your plan. It includes your Policy of I...
  9. Where can I buy a Frontier gift card?

    Frontier Airlines does not currently offer gift cards for purchase anywhere.
  10. Can a child travel alone?

    Effective November 1, 2018, Frontier Airlines will no longer accept children traveling alone under the age of 15 yrs. of age.  Any child under the age of 15 must be on the same reservation as an accompanying adult. ...