Updated Articles

  1. How Do I Use a Self-Service Kiosk at the Airport?

    Last Updated: 07/07/2025 in Airport Information
    Self-service kiosks make check-in quick and easy. Here’s how: Find a kiosk — Look for the free-standing screens near the check-in area Enter your info — Use your 6-character confirmation code (e.g., FLY123) Confirm your flight Add bags...

  2. What if TSA PreCheck isn't on my boarding pass?

    Last Updated: 07/07/2025 in Airport Information
    If TSA Pre✔® is missing, check the following: Your Known Traveler Number (KTN) is added to your reservation Your name, date of birth, and gender match your TSA PreCheck profile exactly If everything looks correct and it’s still not showin...

  3. What car rental options are available?

    Last Updated: 07/07/2025 in My Booking Partner Travel Services
    During your reservation process, you can add a rental car with Budget or Avis You can also book later through Manage My Booking after your flight is confirmed You’ll reserve your car online, but pay at pickup when you arrive at your destin...

  4. Can you provide information about the hotel?

    Last Updated: 07/07/2025 in My Booking Partner Travel Services
    Hotel details, including amenities, location, and policies, are provided by Priceline during booking:  You can view this information in My Trips under your hotel reservation  For specific questions or changes, please contact Priceline Custo...

  5. Why can't I get current airport or TSA wait time information?

    Last Updated: 07/07/2025 in Airport Information
    Each airport may post live wait times for TSA security screening on their website. You can check by searching for the specific airport's TSA wait times. You can also download the MyTSA App which provides average wait times for a certain date, ba...

  6. I am experiencing a website or app error, what should I do?

    Last Updated: 07/02/2025 in My Booking My Trip
    Website or mobile app technical problems are frustrating.    If you are on the website ( flyfrontier.com ) try the following:   Make sure you are connected to the internet   Clear the website cache & browser history   Restart...

  7. Who is eligible for upgrades to UpFront Plus℠?

    Last Updated: 07/01/2025 in Bags and Seats Seat Upgrades
    Elite Gold Status and above are eligible for upgrades, subject to availability.    Diamond can select if available at check-in   Platinum can select if available 12 hours before departure   Gold can select if available...

  8. How to add or modify Special Services?

    Last Updated: 06/16/2025 in Special Services
    You can add or modify Special Service requests through the FlyFrontier website, mobile app or through our Accessibility Request Form . On flyfrontier.com  : Under My Trips & Travel Info in the navigation click Manage Trav...

  9. Can I cancel my reservation?

    Last Updated: 06/13/2025 in Change & Cancel Policies
    Yes — you can cancel your reservation online or in the Frontier mobile app. Cancel before your flight departs to avoid losing the value of your ticket. Most customers will pay a  $99 cancellation fee  per passenger, per direction. If t...

  10. What is Discount Den?

    Last Updated: 06/12/2025 in Discount Den
    Discount Den is Frontier’s Low Fare Travel Club !  Unlock lower fares for a full year   Get exclusive access to lower fares on every flight for a full year! No blackout dates.   Share the savings with up to 8 people   Book Disco...