New Articles

  1. Are restrooms at the front of the plane reserved for First Seats passengers?

    No, restrooms are available to all passengers, regardless of seating.
  2. Do the First Seats lie flat?

    No, First Seats will be pre-reclined.
  3. When will the First Seats launch?

    First Seats will become available starting in 2026.
  4. What are First Seats?

    First Seats offer exceptional comfort and space in the first two rows of the aircraft, delivering an elevated premium flight experience.
  5. What travel benefits are included with Elite Status?

    Elite Silver    Elite Silver Status is earned by accumulating 10,000 Elite Status Points in a calendar year and includes the following benefits free of charge:   Priority Customer Care online chat   No Change/Ca...
  6. What is the difference between Economy, Premium, and Business bundles?

    Our bundles are customized packages tailored to your trip and give you the ability to save on our most popular products like bags and seat selections. Each bundle includes different travel perks: Economy : Personal item, carry-on b...
  7. Do I earn Elite Status Points and Travel Miles for my GoWild! Pass ticket purchases?

    Yes, you will earn miles and points on all GoWild! eligible purchases. 
  8. What is the difference between UpFront Plus℠, Premium, Preferred, and Standard seating?

    UpFront Plus ℠ is an aisle seat or window seat in the front two rows where the middle seat is empty.     Premium  is a seat with extra legroom.  Preferred  is a seat closer to the front of the plane.  Standard  is any seat that is not UpFr...
  9. What if I am traveling with more than one person on my itinerary? Do benefits apply to everyone?

    When you purchase a bundle, benefits will apply to all passengers and directions on your booking, making it easier than ever to ensure everyone has what they need when you travel.
  10. Will my bundle be refunded if I cancel my trip?

    Bundles are non‑refundable and are not returned to your original form of payment. However, if you purchased an Economy , Premium , or Business Bundle and cancel your reservation before your flight’s scheduled departure, the full price paid for...