Updated Articles

  1. I didn't use my ticket, can I use it later?

    Tickets must be canceled prior to the departure of the flight to keep their value. There is no refund for no-shows.   The ticket is lost, and no residual value is preserved. If you have a ticket credit with us, simply book your new flights on fl...
  2. Where can I find my history of payments, refunds, and credit card charges?

    You can access receipts of all of your payments, refunds and credit card charges online on the  My Trip page. Access your booking by entering your “ Last Name ” and “ Confirmation Code ” and click “ Search ”.         On the next page scroll d...
  3. Do I need to pay a subscription fee for Discount Den?

    Yes, there is an annual membership cost plus a new member enrollment fee, which gives you access to our lowest available fares all year long! These incredible deals are available for up to 9 people on your itinerary, as long as you are one of the p...
  4. How can I get my receipt for an In-Flight purchase?

    In-Flight receipts can be accessed by visiting https://fft.flight-retail.com/receiptportal/ and following these steps: Select your payment type Enter the required information Flight Number : can be located on your boarding pass or your itiner...
  5. Can I apply my voucher to an existing reservation?

    Vouchers can only be applied during the time of initial booking and cannot be applied to an existing reservation.
  6. Can I have someone else use my voucher?

    Vouchers are non-transferrable and may only be redeemed in the name of the passenger to whom it was issued.  The name on the new reservation must match the voucher exactly.
  7. Will I get my voucher back if my flight is cancelled?

    If your reservation has been affected with a cancellation or significant change initiated by the airline, then a voucher can be reissued with a new 90-day validity period.
  8. Can I get a refund on a voucher if I cancel my reservation voluntarily?

    When travel is voluntarily cancelled, funds remaining after any applicable fees will revert to the form of payment associated with the booking.  If a voucher is used to book travel, the funds would be provided back in the form of a voucher.
  9. Can I extend the validity of my voucher?

    Based upon the terms and conditions, extensions are not permitted.  Vouchers are most often issued with a 90-day redemption period and must be redeemed prior to the expiration date.  However, travel can be booked as far out as Frontier’s published s...
  10. How does TSA PreCheck work?

    TSA Pre✔® is a pre-screening initiative offered by the U.S. Transportation Security Administration (TSA) to help make your travel easier by saving you time and stress. This option is only available for our flights if you book on flyfrontier.com. On...