Updated Articles

  1. I already booked my flight online, can I still add a rental car afterward?

    Last Updated: 12/28/2018 in My Booking My Trip
    Yes, you can still book a rental car online in Manage My Booking after you’ve booked your flight on flyfrontier.com. Note that when you book a rental car online, you make a reservation but don’t pay until you have arrived at your destination and pi...

  2. I booked through an Online Travel Agency and received multiple confirmation codes, which one do I use?

    Last Updated: 12/27/2018 in My Booking Online Travel Agency
    When booking through an online travel agency or third-party website, you may receive both a Frontier and a travel agency confirmation code. Use the Frontier 6 character confirmation code when confirming and checking-in to your flight to receive rel...

  3. How do I sign up for flight status email notification?

    Last Updated: 12/18/2018 in Flight Status
    You will automatically receive flight status email updates regarding your flight!

  4. Do you offer complimentary food and beverages in-flight?

    Last Updated: 12/18/2018 in In-Flight
    We do offer food and beverages in-flight for purchase. These are not complimentary, as we would rather pass the cost-savings on to our customers by offering the lowest fares possible! Learn more about our business model at Why Fly Frontier...

  5. How do I find my Known Traveler Number (KTN)?

    Last Updated: 12/18/2018 in Airport Information
    If you are a current member of the CBP program, your PASS ID/ KTN can be found on the back of your membership card. If you do not have your membership card, you can retrieve your number by logging into your Global Online Enrollment System (GOES) a...

  6. What if TSA PreCheck isn't on my boarding pass?

    Last Updated: 12/18/2018 in Airport Information
    Make sure you added your Known Traveler Number (KTN) to your reservation. Additionally, ensure the KTN, name, date of birth and gender on the reservation are correct. If you have the correct information and KTN on your reservation and still do not h...

  7. Are traveling companions eligible for TSA PreCheck?

    Last Updated: 12/18/2018 in Airport Information
    Travel companions 12 years old and younger may accompany a parent/guardian with TSA Pre✔®. Travel companions 13 years and older must go through standard security.

  8. I didn't make my booking at flyfrontier.com, can I still use TSA PreCheck?

    Last Updated: 12/18/2018 in Airport Information
    Sorry, at this time only bookings made at FlyFrontier.com are eligible for TSA Pre✔®.

  9. Does Frontier offer gift cards?

    Last Updated: 12/18/2018 in My Booking Fares & Payment
    Frontier Airlines currently does not offer any form of gift card that is purchasable by customers.

  10. Website Feedback

    Last Updated: 06/22/2017
    To contact us for customer service, please visit our contact page .  Please leave your suggestions below and we will use your feedback to help improve our FAQs.  ...