Popular Articles

  1. I am having trouble logging into my account, what do I do?

    For help logging into your account you can follow the steps below: 1. Go to flyfrontier.com 2. Click Log in 3. If you don't know your password, click Forgot Password .  4. Fill out an email associated with your FRONTIER Miles accoun...
  2. What is Family Pooling?

    Family Pooling is a way for a group of up to 8 people to share their FRONTIER Miles . The eligible FRONTIER Miles member opens the family pool and becomes the "head". The head of the pool can invite up to 8 friends & family members to join and...
  3. Can I book a flight online for my child traveling alone?

    Effective November 1, 2018, Frontier Airlines will no longer accept children traveling alone under the age of 15 years of age.  Any child under the age of 15 must be in the same reservation as an accompanying adult. If your child is older than 15 y...
  4. My voucher isn't working, what do I do?

    Just some reminders about vouchers and credits:   Vouchers and credits are usually valid for 90 days for booking a flight from the date they are issued. Please double check your voucher or credit email for the expiration.  Credits from a re...
  5. How do I find my Known Traveler Number (KTN)?

    If you are a current member of the CBP program, your PASS ID/ KTN can be found on the back of your membership card. If you do not have your membership card, you can retrieve your number by logging into your Global Online Enrollment System (GOES) a...
  6. My kid just turned 15 yesterday and we are booking flight today, do they qualify for Kids Fly Free?

    Unfortunately, they do not qualify. They must be 14 years of age or younger at the time of the booking to qualify for the Kids Fly Free program.
  7. What type of aircraft does Frontier fly?

    We are proud to fly an all Airbus fleet. For more information of all our aircraft types and seat maps, visit our Aircraft Configurations page .  To learn more about our unique aircraft tails, visit our Plane Tails page .  ...
  8. What do I do if an item is missing?

    We're so sorry to hear that! We’re here to help.  Here's what you need to know: Missing an item from your checked bag? Click here Missing an item you left on board the aircraft or at the airport? Just fill out this form to report online . ...
  9. Can we purchase our tickets at the airport?

    You can purchase tickets at the airport.  A friendly reminder:  Some airports do not have airport agents daily available to purchase tickets. Fares and schedules are subject to change without notice. All fares are subject to the restrictions th...
  10. Can I add a person to my itinerary?

    If you'd like to add an additional traveler to an existing booking, you'll need to book a separate ticket for the passenger at flyfrontier.com .