Updated Articles

  1. Does Frontier allow transport of human remains?

    Last Updated: 03/06/2024 in Special Services
    Frontier does not accept human remains for shipment.   NOTE:  Crematory remains (human or animal) may be transported under certain conditions. The container must be made of a material such as wood or plastic that can be successfully screened by ...

  2. I missed my flight, what do I do?

    Last Updated: 03/05/2024 in Change & Cancel Policies
    If you fail to check-in or to board your flight within the required time (check-in: 60 minutes prior to scheduled departure time; boarding: 20 minutes prior to scheduled departure time), your ticket will be deemed a No-Show Cancellation and cancelle...

  3. What is not included in my fare?

    Last Updated: 02/29/2024 in My Booking Fares & Payment
    Our fares do not include: Refundability Pre-reserved seat assignment Carry-on bag Checked bag Priority Boarding Do you want all the travel extras? Bundle and Save today! ...

  4. How to cancel my trip?

    Last Updated: 02/29/2024 in Change & Cancel Policies
    If you need to cancel your travel plans, you can cancel your reservation on our website or app.   To cancel on the website go  to “ My Trips/Check-In ”.  Access your booking by entering  your “ Last Name ” and “ Confirmation Code ”, t...

  5. I can't remember my confirmation code

    Last Updated: 02/26/2024 in My Booking My Trip
    For information on how to locate your confirmation code visit our confirmation code instructions page. If you provided an email address at the time of booking, you should have received a confirmation email shortly after booking. This also contain...

  6. Can I purchase or upgrade to a bundle at a later date?

    Last Updated: 02/06/2024 in My Booking Bundling Travel Extras
    Yes, you will be able to add bundles to your trip after purchase.  Save more by adding a bundle to your  initial  booking!  To add a bundle after booking ,   l og onto  My Trip .   ...

  7. Will my bundle be refunded if I cancel my trip?

    Last Updated: 02/06/2024 in My Booking Bundling Travel Extras
    Our standard  cancel policy  will apply if you choose to cancel your trip. 

  8. What is priority boarding and board first?

    Last Updated: 02/06/2024 in Airport Information
    Priority boarding and board first lets you avoid the lines and get to your seat sooner. This applies to:  Passengers who purchase a carry-on bag Passengers who purchase a Bundle that includes Board First    Elite members of FRONTIER Miles If...

  9. Does Frontier offer refundable fares?

    Last Updated: 02/06/2024 in My Booking Fares & Payment
    All tickets are non-refundable unless Refundability was purchased at the time of initial booking. All bookings are refundable within 24 hours of booking for flights over 7 days from departure.      ...

  10. What happens if I purchased the WORKS for an upcoming trip?

    Last Updated: 02/06/2024 in My Booking Bundling Travel Extras
    If you purchased the WORKS, you will see a change to your itinerary. However, all of the products that you purchased in the WORKS bundle will still be included on your itinerary but you may see a different bundle name.   If you purchase the WOR...