Updated Articles

  1. Where can I find my Voucher number?

    Last Updated: 06/10/2025 in Vouchers
    Your  17-digit voucher number  is included in the email sent by Frontier after your original booking. Here’s how to find it: • Check the inbox linked to your  Frontier Miles account  or the one used when booking • Search for the s...

  2. Why is my voucher not applying correctly for the full amount?

    Last Updated: 06/10/2025 in Vouchers
    If your voucher isn’t covering the full cost of your booking, that’s totally normal— most vouchers apply to airfare only.  They typically  don’t cover taxes, fees, or optional extras  like bags or seat selections. Be sure to check the  terms a...

  3. Where can I purchase a GoWild! Pass?

    Last Updated: 06/10/2025 in GoWild! All-You-Can-Fly Pass
    You can purchase a  GoWild! Pass  at  flyfrontier.com or in the Frontier app . It’s not available through third-party retailers. For full details on what’s included and how it works, check out the GoWild! Terms & Conditions .  Read...

  4. How do I add a child to my reservation?

    Last Updated: 06/10/2025 in Traveling with Children or Pets
    To add a child to your existing reservation, you’ll need help from one of our Customer Care agents — this change can’t be made online. You can start a live chat with an agent here: Chat with Us .  ...

  5. Is assistance available at the airport to get to and from the gate?

    Last Updated: 06/06/2025 in Special Services
    Let us know if you need assistance at the airport, including boarding or exiting the aircraft.  While booking your reservation, simply select on “ Add Special Services ” on the Traveler Details page, and choose the options you need. Once at the...

  6. How can I book Group Travel?

    Last Updated: 06/04/2025 in My Booking Fares & Payment
    At this time, Frontier does not currently offer group travel (10 or more passengers on the same itinerary). If you’d like to travel in a larger group, we encourage you to make multiple reservations with up to nine passengers on each. Browse our deal...

  7. How do I add bags or seats to my reservation?

    Last Updated: 06/04/2025 in Bags and Seats Bags & Seats General Info
    You can purchase seats and bags during your initial booking—or anytime afterward—on both the FlyFrontier app and FlyFrontier.com. If you’ve already purchased your ticket:  Open the FlyFrontier app or go to 'Manage Trip' on FlyFrontier.com ...

  8. Can I use my companion travel benefit on Award Flights?

    Last Updated: 06/04/2025 in FRONTIER Miles Companion travel
    Yes, you can redeem Travel Miles for Award Flights and  utilize  your companion travel benefit.  However, please note that companion travel bookings using Travel Miles cannot be made on flyfrontier.com or through the mobile app at this time. ...

  9. Can I use the companion travel benefit on all flights?

    Last Updated: 06/04/2025 in FRONTIER Miles Companion travel
    The companion travel benefit is valid for all Frontier Airlines flights, except for bookings made through the  GoWild ! Pass program   Standard fare rules and conditions apply to all companion travel bookings.   ...

  10. What is not included in my fare?

    Last Updated: 06/04/2025 in My Booking Fares & Payment
    Our fares do not include: Refundability Pre-reserved seat assignment Carry-on bag Checked bag Priority Boarding Want to enjoy all the travel extras? See our bundle options. ...