New Articles

  1. How do I use my Frontier miles?

    Created On: 03/02/2023 in FRONTIER Miles
    Using Frontier Miles is easy.  1. Make sure you are logged into your myFRONTIER sm account before completing your booking.    2. When booking a flight, search by "miles" (instead of dollars). This will also show how many miles are needed f...

  2. I am experiencing a website or app error, what should I do?

    Created On: 02/27/2023 in Contact Us
    Website or mobile app technical problems are frustrating.    If you are on the website ( flyfrontier.com ) try the following:   Make sure you are connected to the internet   Clear the website cache & browser history   Restart t...

  3. My flight is significantly delayed, what should I expect?

    Created On: 02/27/2023 in Change & Cancel Policies
    We understand that sometimes things don't go as planned.  If your flight is delayed by more than 3 hours (180 minutes) for domestic flights, or more than 6 hours (360 minutes)  for international flights, you will receive an email  with a link to...

  4. My flight is delayed less than 3 hours, what should I expect?

    Created On: 02/27/2023 in Change & Cancel Policies
    We understand that delays can be frustrating, and we’re here to help. If your flight is delayed by less than 3 hours, please keep an eye on your email and text messages for the most up-to-date information regarding your flight. You can also check...

  5. GOWILD! ALL-YOU-CAN-FLY PASS™

    Created On: 11/16/2022 in FRONTIER Miles
    Why don't I see GoWild! fares listed in my flight select? To view GoWild! fares you must use FlyFrontier.com (not the Frontier mobile app), be logged in to your FRONTIER Miles account, and have a valid GoWild! Pass.  Once you have logged i...

  6. How Do I Contact Frontier Airlines?

    Created On: 09/06/2022 in Contact Us
    CUSTOMER SERVICE Do you have general travel questions, need help with an existing reservation or want to submit a question, comment or complaint? Visit our  customer service page  for our contact options. HUMAN RESOURCES The Frontier Airlines H...

  7. How much time do I have to report if I notice items missing from my bag?

    Created On: 08/19/2022 in Bags and Seats Bags - Delayed, Damage, and Missing Items
    Missing items from your checked baggage must be reported within 24 hours of your flight arrival.

  8. What do I do if an item is missing from my checked bag

    Created On: 08/19/2022 in Bags and Seats Bags - Delayed, Damage, and Missing Items
    Is there an item missing from your checked bag? Submit a claim through our  online claim form   The more details you provide, the better we can assist in locating your item. ...

  9. My bag has been damaged, what should I do?

    Created On: 08/19/2022 in Bags and Seats Bags - Delayed, Damage, and Missing Items
    Here’s what to do if your bag arrives damaged: Report damage within 4 hours of arrival to a Frontier representative at the airport If you were unable or could not report damage to a Frontier representative at the airport, submit a claim thr...

  10. My bag is delayed, what should I do?

    Created On: 08/19/2022 in Bags and Seats Bags - Delayed, Damage, and Missing Items
    If you find that your bag is delayed, please speak with a Frontier representative at the airport to report this incident. Keep in mind that delayed claims must be made within  4 hours  of arriving at your destination.  If you are unable to report...