New Articles

  1. When do I need to check in for my flight?

    We don't want you to miss your flight! Check-In Times: For most flights, you can check in on the Frontier app starting 24 hours before your flight's scheduled departure time.  We recommend you arrive at least 2 hours before departure to ensu...
  2. What identification or documents do I need in order to travel?

    For travel within the United States Travelers 18 years of age and older are required to show a valid, current U.S. federal or state-issued photo ID that contains the following: name, date of birth, gender, expiration date and a tamper-resistant f...
  3. Can I add a person to my itinerary?

    If you'd like to add an additional traveler to an existing booking, you'll need to book a separate ticket for the passenger at flyfrontier.com . 
  4. I need help finding my reservation

    Finding your reservation and managing your booking is easy. Just put you last name associated with the reservation and your confirmation code in our Manage Trip tool here .  For information on how to locate your confirmation code visit our co...
  5. How do I find and add my Known Traveler Number to my reservation?

    If you are a current member of the CBP program, your PASS ID/ KTN (Known Traveler Number) can be found on the back of your membership card. If you do not have your membership card, you can retrieve your number by logging into your Global Online En...
  6. Do you offer military discounts?

    Frontier Airlines does not offer military discounts but does welcome U.S. military  service members *   onboard  and extends the following baggage waivers   when presenting a valid/unexpired U.S Government Co...
  7. For what services does Frontier charge a fee?

    We make optional services available for you to personalize your travel. See our Optional Services page for more information.  
  8. Does Frontier offer refundable fares?

    All tickets are non-refundable unless Refundability was purchased at the time of initial booking. All bookings are refundable within 24 hours of booking for flights over 7 days from departure.      ...
  9. Can we purchase our tickets at the airport?

    You can purchase tickets at the airport.  A friendly reminder:  Some airports do not have airport agents daily available to purchase tickets. Fares and schedules are subject to change without notice. All fares are subject to the restrictions th...
  10. My voucher isn't working, what do I do?

    Just some reminders about vouchers and credits:   Vouchers and credits are usually valid for 90 days for booking a flight from the date they are issued. Please double check your voucher or credit email for the expiration.  Credits from a re...