New Articles

  1. What should I expect if Frontier cancels or changes my flight?

    Created On: 02/25/2022 in Change & Cancel Policies
    There are times that Frontier will have to cancel or make changes to a flight. These changes or cancellations can happen for many reasons and are handled with care because we realize there may be impacts to our customers.  In the event, you...

  2. How do I change my flight time or date?

    Created On: 02/25/2022 in Change & Cancel Policies
    You can change your departure time or date through the Frontier website or mobile app. On the website: • Go to  My Trips/Check-In • Enter your  Last Name  and  Confirmation Code • Click  Search • Select  Change Flights  and follow the...

  3. How to add or modify Special Services?

    Created On: 02/25/2022 in Special Services
    You can add or modify Special Service requests through the FlyFrontier website, mobile app or through our Accessibility Request Form . On flyfrontier.com  : Under My Trips & Travel Info in the navigation click Manage Trav...

  4. How do I update my contact information?

    Created On: 02/25/2022 in Contact Us
    If it is more than 24hrs from your departure you can update your contact information through our website. *These updates cannot be made through our mobile app. Go to  My Trips . Access your booking by entering your “ Last Name ” and “ Conf...

  5. What if I don’t want the schedule change?

    Created On: 02/25/2022 in Change & Cancel Policies
    Most schedule changes are minor, but if the changes don’t work for you, other flight options may be available. If a schedule change occurs, a notification will be sent to your email. If your schedule change is significant, there will be options avai...

  6. How will I know there is a schedule change?

    Created On: 02/25/2022 in Change & Cancel Policies
    If you booked through  FlyFrontier.com  or the  Frontier app: •  We’ll notify you by email if there are any major changes to your flight. To ensure you receive updates, please make sure your contact information is current. You can also check you...

  7. What is a schedule change?

    Created On: 02/25/2022 in Change & Cancel Policies
    A schedule change is a planned change that occurs prior to departure. Frontier Airlines may make some adjustments to accommodate changes to aircraft or routes. These adjustments can include one or more of the following: Changes to flight departure...

  8. How can I get my receipt for an In-Flight purchase?

    Created On: 11/10/2021 in In-Flight
    You can retrieve your receipt online anytime after your flight by visiting the Frontier Airlines Receipt Portal . Here’s how to find it: • Select your  payment type • Enter the required details, including your  flight number  (found on you...

  9. Can I apply my voucher to an existing reservation?

    Created On: 12/18/2020 in Vouchers
    Vouchers can only be applied during the time of initial booking and cannot be applied to an existing reservation.

  10. Can I have someone else use my voucher?

    Created On: 12/18/2020 in Vouchers
    Vouchers are non-transferrable and may only be redeemed in the name of the passenger to whom it was issued.  The name on the new reservation must match the voucher exactly.