New Articles

  1. What is a schedule change?

    Created On: 02/25/2022 in Change & Cancel Policies
    A schedule change is a planned change that occurs prior to departure. Frontier Airlines may make some adjustments to accommodate changes to aircraft or routes. These adjustments can include one or more of the following: Changes to flight departure...

  2. How can I get my receipt for an In-Flight purchase?

    Created On: 11/10/2021 in In-Flight
    In-Flight receipts can be accessed by visiting https://fft.flight-retail.com/receiptportal/ and following these steps: Select your payment type Enter the required information Flight Number : can be located on your boarding pass or your itiner...

  3. Can I apply my voucher to an existing reservation?

    Created On: 12/18/2020 in Vouchers
    Vouchers can only be applied during the time of initial booking and cannot be applied to an existing reservation.

  4. Can I have someone else use my voucher?

    Created On: 12/18/2020 in Vouchers
    Vouchers are non-transferrable and may only be redeemed in the name of the passenger to whom it was issued.  The name on the new reservation must match the voucher exactly.

  5. I did not get to use the entire amount of my voucher on my previous reservation. I want to use the remaining value on a new booking.

    Created On: 12/18/2020 in Vouchers
    When Frontier provides a voucher for future travel, the voucher is available for one-time use. Any funds not applied at the time of booking, would not carry over for use with additional bookings.

  6. Will I get my voucher back if my flight is cancelled?

    Created On: 12/18/2020 in Vouchers
    If your reservation has been affected with a cancellation or significant change initiated by the airline, then a voucher can be reissued with a new 90-day validity period.

  7. Can I get a refund on a voucher if I cancel my reservation voluntarily?

    Created On: 12/18/2020 in Vouchers
    When travel is voluntarily cancelled, funds remaining after any applicable fees will revert to the form of payment associated with the booking.  If a voucher is used to book travel, the funds would be provided back in the form of a voucher.

  8. Why is my voucher not applying correctly for the full amount?

    Created On: 12/18/2020 in Vouchers
    Most vouchers cover the airfare only of a booking and do not include the taxes and fees or optional services (e.g., bags, seats).  Please check the terms and conditions associated with your voucher for more details. The red arrow below is an exam...

  9. Can I extend the validity of my voucher?

    Created On: 12/18/2020 in Vouchers
    Based upon the terms and conditions, extensions are not permitted.  Vouchers are most often issued with a 90-day redemption period and must be redeemed prior to the expiration date.  However, travel can be booked as far out as Frontier’s published s...

  10. Where can I find my Voucher number?

    Created On: 12/18/2020 in Vouchers
    A 17-digit voucher number is shown on the email sent by Frontier Airlines.  The email was sent to the email used on your earlier booking or the email attached to your Frontier Miles account with your voucher details.  *We recommend searching yo...