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  1. My kid just turned 15 yesterday and we are booking flight today, do they qualify for Kids Fly Free?

    Unfortunately, they do not qualify. They must be 14 years of age or younger at the time of the booking to qualify for the Kids Fly Free program.
  2. How does Kids Fly Free Work?

    By joining our Discount Den® fare club, you not only get access to the lowest available fares, but now o n valid Kids Fly Free flights, one kid under 15 can fly for free for every adult Discount Den® fare purchase. Find more information on our...
  3. What form of payment does Frontier accept?

    Frontier Airlines accepts the following payment methods : Credit Cards: Visa, MasterCard, American Express, Discover Monthly Payments: Available through FlexPay at checkout. You can find more details on this option by visiting Frontier...
  4. What does TSA allow and not allow on flights?

    The Transportation Security Administration (TSA) has specific rules about what you can and cannot bring in your carry-on and checked bags. Here are a few key guidelines: Liquids in carry-ons  must follow the  3-1-1 rule : containers must be ...
  5. How can I book Group Travel?

    At this time, Frontier does not currently offer group travel (10 or more passengers on the same itinerary). If you’d like to travel in a larger group, we encourage you to make multiple reservations with up to nine passengers on each. Browse our deal...
  6. Does Frontier offer gift cards?

    Frontier Airlines currently does not offer any form of gift card that is purchasable by customers.
  7. Does Frontier allow transport of human remains?

    No,  Frontier does not accept human remains for shipment. Cremated remains (human or animal), however, may be carried if the container is made of a material like wood or plastic that can be screened by TSA. TSA will not open the con...
  8. What is FRONTIER Miles?

    FRONTIER Miles SM is our frequent flyer program designed to reward you for choosing Frontier Airlines. As a member, you’ll earn both Travel Miles and Elite Status Points every time you make a purchase on FlyFrontier.com. It’s free to join, ...
  9. Website Feedback

    To contact us for customer service, please visit our contact page .  Please leave your suggestions below and we will use your feedback to help improve our FAQs.  ...
  10. I purchased a travel insurance plan when I was booking through your site, and I have a question about my insurance, who should I contact?

    Please refer to, and review, the fulfillment that was emailed to you by the Travel Guard at the time of purchase. The email will include your Policy of Insurance and other details of your travel insurance plan. Should you have any questions after re...