New Articles

  1. Does Frontier offer gift cards?

    Created On: 12/12/2018 in My Booking Fares & Payment
    Frontier Airlines currently does not offer any form of gift card that is purchasable by customers.

  2. Does Frontier allow transport of human remains?

    Created On: 08/14/2018 in Special Services
    Frontier does not accept human remains for shipment.   NOTE:  Crematory remains (human or animal) may be transported under certain conditions. The container must be made of a material such as wood or plastic that can be successfully screened by ...

  3. What is FRONTIER Miles?

    Created On: 07/05/2018 in FRONTIER Miles
    FRONTIER Miles  is the frequent flyer program from Frontier Airlines to reward customers for choosing Frontier for their travel needs. As a FRONTIER Miles member, you will earn Travel Miles and Elite Status Points for every purchase you make on F...

  4. Website Feedback

    Created On: 06/16/2017
    To contact us for customer service, please visit our contact page .  Please leave your suggestions below and we will use your feedback to help improve our FAQs.  ...

  5. I purchased a travel insurance plan when I was booking through your site, and I have a question about my insurance, who should I contact?

    Created On: 05/31/2017 in My Booking My Trip
    Please refer to, and review, the fulfillment that was emailed to you by the Travel Guard at the time of purchase. The email will include your Policy of Insurance and other details of your travel insurance plan. Should you have any questions after re...

  6. I booked through an Online Travel Agency and received multiple confirmation codes, which one do I use?

    Created On: 05/31/2017 in My Booking Online Travel Agency
    When booking through an online travel agency or third-party website, you may receive both a Frontier and a travel agency confirmation code. Use the Frontier 6 character confirmation code when confirming and checking-in to your flight to receive rel...

  7. When I book through an Online Travel Agency, how do I ensure I receive flight alerts and updates?

    Created On: 05/31/2017 in My Booking Online Travel Agency
    When booking through an Online Travel Agency (OTA), make sure to confirm your email and phone number online at flyfrontier.com using the My Trip page so that you receive flight alerts and updates from us regarding your upcoming trip. Providing yo...

  8. I already booked my flight online, can I still add a rental car afterward?

    Created On: 05/31/2017 in My Booking My Trip
    Yes, you can still book a rental car online in Manage My Booking after you’ve booked your flight on flyfrontier.com. Note that when you book a rental car online, you make a reservation but don’t pay until you have arrived at your destination and pi...

  9. Where can I find my history of payments, refunds, and credit card charges?

    Created On: 05/31/2017 in My Booking Fares & Payment
    You can access receipts of all of your payments, refunds and credit card charges online on the  My Trip page. Access your booking by entering your “ Last Name ” and “ Confirmation Code ” and click “ Search ”.         On the next page scroll d...

  10. Where can I see if the route I want to fly runs seasonally?

    Created On: 05/31/2017 in My Booking My Trip
    You can find more information on which routes run seasonally by city by visiting our seasonal routes page .