Popular Articles

  1. Can I use miles towards ancillary items like bags and seats?

    Last Updated: 01/09/2024 in FRONTIER Miles
      Using miles for ancillary items or amenities is not currently an option. Check out our Elite Status tiers to see  how t o  earn free seats and bags ...

  2. Does my sports equipment qualify for this benefit?

    Last Updated: 08/14/2024 in Bags and Seats FRONTIER Airlines World Mastercard Free Checked Bag Benefit
    Yes, sports equipment such as golf and ski gear (up to 40  lbs ) is covered by this benefit.  Golf and Ski Gear are exempt from oversize fees. Refer to  Flyfrontier.com  for more information.    ...

  3. How do I find and add my Known Traveler Number to my reservation?

    Last Updated: 04/26/2023 in My Booking My Trip
    If you are a current member of the CBP program, your PASS ID/ KTN (Known Traveler Number) can be found on the back of your membership card. If you do not have your membership card, you can retrieve your number by logging into your Global Online En...

  4. Will my boarding pass automatically update if there are involuntary changes made to my flight?

    Last Updated: 06/05/2024 in Change & Cancel Policies
    Yes, your mobile boarding pass will update if there are changes made to your flight.  We recommend being at the gate well ahead of your flight. We will usually begin boarding about 45 minutes before departure time, so it’s important to be at th...

  5. How do I submit a special service request for a passenger that requires special services?

    Last Updated: 12/19/2023 in Special Services
    There are a few ways to add a special services request. For information about how to add a special service request, visit our Add/Modify special services   page. If you need additional services that are available you can request it by filling ou...

  6. Do Elite Status Points expire?

    Last Updated: 01/09/2024 in FRONTIER Miles
    Elite Status Points expire at the end of every calendar year. A “calendar year” is defined as between January 1 through December 31 of each year. At the beginning of each calendar year, a Member’s Elite Status Point balance will reset  to zero (0...

  7. I can't find how to book GoWild! tickets on the Frontier mobile app

    Last Updated: 04/20/2023 in GoWild! All-You-Can-Fly Pass
    GoWild! flight search and booking is currently only available at our website, FlyFrontier.com . Please visit FlyFrontier.com and ensure that you are logged in to your Frontier Miles account to search for and book GoWild! tickets. Once booked, you...

  8. How do I update my payment information on file for my memberships?

    Last Updated: 04/28/2023 in Discount Den
    Make booking flights or your Discount Den Renewals easy by keeping your payment information updated. For help updating your payment information you can follow the steps below: Go to flyfrontier.com Click Log in Enter your login inform...

  9. What happens if I no-show or can't make a flight for a ticket booked with a GoWild! Pass?

    Last Updated: 05/15/2024 in GoWild! All-You-Can-Fly Pass
    No-shows hurt your fellow travelers by taking seats out of inventory that someone else could otherwise use. If you no longer plan to travel on the itinerary you booked using your GoWild! Pass, be sure to cancel your booking as soon as possible pr...

  10. Is this standby/space available travel?

    Last Updated: 04/20/2023 in GoWild! All-You-Can-Fly Pass
    No, the GoWild! Pass does not offer access to standby or space available travel. You will be able to search and book confirmed travel as described in the terms and conditions, notably that flights can be booked and confirmed the day before flight ...