Updated Articles

  1. How are Miles and Points earned?

    Updates to the Frontier Miles program have been announced. Changes to miles and points earning will take effect for bookings made on or after September 1, 2026, and updates to Elite Status benefits will take place for bookings made on or after Jan...
  2. What is considered activity?

    Updates to the Frontier Miles program have been announced. Changes to miles and points earning will take effect for bookings made on or after September 1, 2026, and updates to Elite Status benefits will take place for bookings made on or after Jan...
  3. What travel benefits are included with Elite Status?

    Updates to the Frontier Miles program have been announced. Changes to miles and points earning will take effect for bookings made on or after September 1, 2026, and updates to Elite Status benefits will take place for bookings made on or afte...
  4. I’m a Frontier Airlines Credit Cardholder. How can I earn Platinum or Diamond Status to unlock this benefit?

    Updates to the Frontier Miles program have been announced. Changes to miles and points earning will take effect for bookings made on or after September 1, 2026, and updates to Elite Status benefits will take place for bookings made on or after Ja...
  5. How Do I Contact Frontier Airlines?

    CUSTOMER SERVICE We’re here to help. Our agents are available  24/7 . You can reach our Customer Service team in the following ways: Call: 602-333-5925 Chat:  Start a live chat Text:  Message us on WhatsApp Share Feedback...
  6. How do I access my insurance policy or learn what my travel insurance covers?

    Review the email from Travel Guard sent when you purchased your travel insurance plan. It includes your Policy of Insurance and full coverage details. For questions, contact Travel Guard using the phone number in your policy documents or visit...
  7. What is FRONTIER Miles?

    FRONTIER Miles™ is our frequent flyer program designed to reward you for choosing Frontier Airlines. As a member, you’ll earn both Travel Miles and Elite Status Points every time you make a purchase on FlyFrontier.com. It’s free to join, and...
  8. What is Disruption Assistance for Any Reason?

    Disruption Assistance for Any Reason is a service provided by HTS (a division of Hopper). It is a n additional paid   item  that is offered when you are booking your flight.  This service will  help  when you r  flight with Frontier is ...
  9. What is Cancel for Any Reason?

    Cancel  for Any Reason is a service provided by HTS (a division of Hopper).  It is a n  additional  paid  item  that is offered when you  are booking  your flight.   This  allows you to cancel your Frontier itinerary for any reason f...
  10. Can I cancel my reservation?

    Yes — you can cancel your reservation online or in the Frontier mobile app. Cancel before your flight departs to avoid losing the value of your ticket. For bookings made on or before June 4, 2026, customers will pay a $99 cancellation fee per ...